Yee Chiang Lee (Janet)
Summary
E-Commerce Executive skilled with social media marketing and consumer relations. Targeted consumer trends to best communicate and analyze trends. Successfully marketed products to best satisfy diverse consumer demographics.
Overview
10
10
years of professional experience
Work History
Senior Ecommerce Executive
Kingsman Exim Wine & Spirits Pte Ltd
10.2022 - Current
- Monitored online feedback provided by customers regarding services.
- Communicate with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Created and managed office systems to efficiently deal with documentation.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Prepared orders by processing requests
- Collaborated with team members to complete timely orders and avoid delays.
- Handled returns of damaged and incorrect orders to process replacements.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Monitored daily sales and arrange delivery.
- Scheduled and monitored order.
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Administrative Executive
Kingsman Wine & Spirits Pte Ltd
05.2017 - 10.2022
- Answered phone calls and directed inquiries.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Provided backup to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated regularly with customers regarding account questions and issues.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Created, prepared, and delivered reports to various departments.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, arranged, and input information into database system.
- Prepared orders by processing requests and prepared shipments.
Waitress & Kitchen Helper
Mas Millennium (Singapore) Pte Ltd - Tony Roma's Orchard
05.2015 - 05.2017
- Followed supervisor instructions to complete tasks on time.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Chopped vegetables, cut up fruit, and prepared sauces.
- Followed recipes and chef instructions to prepare food correctly.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared appetizer, salads and dessert.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Arranged tables and chairs for special occasions and events.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
Service Crew Member
Chin Swee Food Sdn Bhd
09.2014 - 04.2015
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over RM2000 in cash daily.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Managed and mentored team of 8 employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trainee
Sunway Putra Hotel Kuala Lumpur
02.2014 - 05.2014
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Tunku Abdul Rahman University College
Kuala Lumpur05.2014
Skills
- Excellent Communication
- Customer Service
- Cultural Awareness
- Written Communication
- Microsoft Office
- Active Listening
- Teamwork and Collaboration
- Organization and Time Management
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Mandarin
Bilingual or Proficient (C2)
Cantonese
Advanced (C1)
Timeline
Senior Ecommerce Executive
Kingsman Exim Wine & Spirits Pte Ltd
10.2022 - Current
Administrative Executive
Kingsman Wine & Spirits Pte Ltd
05.2017 - 10.2022
Waitress & Kitchen Helper
Mas Millennium (Singapore) Pte Ltd - Tony Roma's Orchard
05.2015 - 05.2017
Service Crew Member
Chin Swee Food Sdn Bhd
09.2014 - 04.2015
Trainee
Sunway Putra Hotel Kuala Lumpur
02.2014 - 05.2014
High School Diploma -
Tunku Abdul Rahman University College
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