Yeat Hoong Choong
Summary
Proven leader with extensive experience in high-stakes casino operations and VVIP relations, notably at Marina Bay Sands and Genting Berhad. Excelled in team leadership and advanced interpersonal skills, enhancing guest experiences and streamlining processes. Achieved significant improvements in staff performance and guest satisfaction through effective staff management and conflict resolution.
Overview
21
21
years of professional experience
Work History
Paiza Relations Manager
Marina Bay Sands
09.2023 - Current
- Redesignation to Paiza Relations Manager due to team expansion and assist with the opening of Paiza Sky Palace.
- maintaining satisfactory relationship and meet the need of VVIP from communal salons.
- Daily casino operations.
- Manpower allocations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Paiza Operation Shift Manager
Marina Bay Sands
03.2019 - 08.2023
- Casino operation.
- Gaming salon assignments.
- Manpower allocations.
- Membership.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Paiza Relations Manager
Marina Bay Sands
02.2014 - 02.2019
- Casino operation.
- maintaining satisfactory relationship and meet the need of VVIP from communal salons.
- Manpower allocations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Paiza Senior Executive Host
Marina Bay Sands
09.2010 - 01.2014
- Casino operations
- Membership
- Private and communal salons.
Butler Manager at Maxims Club Genting
Genting Berhad
03.2006 - 03.2008
- Maintained high standards of service and organization throughout the property, resulting in a consistently welcoming environment for invited guests.
- Assist with setting up of Maxims Club, a pioneering experience for VVIP at that time.
Front Office Duty Manager
Genting Berhad
03.2003 - 02.2006
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Spearheaded initiatives for improving employee morale which led to increased productivity within the front office team.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
Education
High School Diploma -
Methodist High School ACS Kampar
MalaysiaSkills
- Advance interpersonal skill
- Team Leadership
- Enthusiastic
- Patience
- Staff Management
Languages
English
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Paiza Relations Manager
Marina Bay Sands
09.2023 - Current
Paiza Operation Shift Manager
Marina Bay Sands
03.2019 - 08.2023
Paiza Relations Manager
Marina Bay Sands
02.2014 - 02.2019
Paiza Senior Executive Host
Marina Bay Sands
09.2010 - 01.2014
Butler Manager at Maxims Club Genting
Genting Berhad
03.2006 - 03.2008
Front Office Duty Manager
Genting Berhad
03.2003 - 02.2006
High School Diploma -
Methodist High School ACS Kampar
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