Yeat Heng Chan (Anny)
Singapore
Summary
Detail-oriented and analytical KYC/AML professional with 1–4 years of experience in performing comprehensive periodic client reviews, including source of wealth analysis, name screening, and risk assessments across financial crime domains. Adept at working with cross-functional teams to ensure timely and high-quality completion of regulatory requirements. Fluent in Mandarin and Cantonese with a strong ability to manage stakeholders and communicate clearly across functions.
Overview
7
7
years of professional experience
Work History
Periodic Review Analyst
M-daq Payment Solutions Pte. Ltd.
05.2023 - Current
- Conduct periodic KYC reviews for existing clients, including name screening, source of wealth/funds analysis, and corporate structure assessment for foreign entities.
- Perform independent evaluations of client documentation and profiles to ensure alignment with regulatory requirements and internal policies.
- Identify and assess AML, sanctions, fraud, and reputational risk factors during periodic reviews.
- Liaise with internal stakeholders (e.g., Front Office, Compliance) to gather missing documentation and advise on complex account structures.
- Ensure timely and accurate processing and disposition of screening alerts and due diligence findings.
- Maintain high standards of documentation to meet audit-readiness and quality assurance benchmarks.
- Support ad-hoc tasks and participate in team projects as directed by the Group Head or Team Lead.
- Provided guidance to junior analysts, fostering a collaborative team environment.
- Implemented new analytical tools and techniques for more effective reviews and assessments.
- Conduct transaction monitoring with an investigative mindset to identify unusual patterns, potential red flags, and suspicious activities.
- Perform ongoing due diligence reviews to ensure up-to-date customer information and accurate risk assessments.
Operations Executive (Contract)
Moolahgo Pte Ltd
11.2022 - 04.2023
- Perform customer onboarding activities following company’s AML/ CFT policy
- Perform transactions processing tasks timely and accurately
- Monitor transaction completion status, investigate issues/errors and resolve
- Liaise with counterparties and customers on transaction confirmations/ investigations/ settlements
- Prepare and submit internal and external reports
- Maintain SOPs based on up-to-date process workflows
- Proactively review and recommend systems/ process improvements
- Work closely with systems engineers/ product managers in systems/product designs
- Participate in systems testing as needed
- Provide a high standard of customer service to both Business and R
- Handle feedback and customer complaints promptly, patiently and professionally
- Liaise with various teams to resolve operational issues
- Provide well thought-through resolutions to customers
- Attend to all walk-in customers, phone calls, social media channels and emails promptly and professionally
- Handle registrations of new user sign-ups and follow up on outstanding documents
- Operations
- Customer Service
Finance Executive
SESAMi (Holding) Pte Ltd
06.2019 - 12.2022
- Company Overview: SESAMi (Singapore) Pte. Ltd
- Generating invoices and account statements
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
- Prepare analytical and ratio analysis in relation to A/R for management to gain a better understanding of how collection efforts are progressing
- Support other accounting and finance team members on inventory management, and account reconciliations
- Assist in streamlining and improving accounts receivable process identifying areas of performance improvement
- Assist to review and update SOP for finance department.
- Capital Match Pte. Ltd
Customer Service Officer
Abecha Pte. Ltd
06.2019 - 11.2020
- Provide first-level customer support and services
- Follow up on inquiries or problems reported by customers and ensure prompt response and effective resolution. Managed over 30-50 customer calls and emails per day.
- Perform daily and weekly operational processes on case logging, data handling, and reporting
- Maintain Accuracy and effectiveness of customer care knowledge base and business process documents.
- Assist to create SOP for customer service department.
- Assist Sales Director to boost sales by attending roadshows and doing telesales.
Class II Officer
United Oversea Bank, SINGAPORE
01.2019 - 05.2019
- To data input customer Merchants' information or financial transactions into the bank's respective systems (AS400) and SAP system
- Cross-checking the data input done by colleagues
- Handling inquiries pertaining to data entry requests
- Assisting with ad-hoc duties and projects for the sector.
Operation Executive
Onepip (Singapore) Pte. Ltd
07.2018 - 12.2018
- Process inward and outward remittance transactions for MSO, personal and corporate customers
- Handle and override authorized transactions and rectify errors and mistakes proactively
- Contact customers to rectify any error or incomplete information provided
- Conduct compliance review of payments
- Stay alert of any suspicious money laundering transactions by checking and verify blacklist records via Thomson Reuters world-check system
- Accomplish tasks within time limit and complete other tasks assigned by superiors
- Prepare and fax the amendment form when customers require to change the payment details.
Education
BBA - Business Analytics
University College of Dublin
Singapore, Null, Singapore05.2024
High School Diploma - undefined
Nilai University
08.2017
Skills
- JIRA
- Regtank screening system
- Dowjones screening system
- Microsoft Excel
- Microsoft Words
- Microsoft Power Point
- Time & Workflow Management
- Attention to detail
- Problem-solving
- Multitasking
Information Technology:
Soft skills:
- Team Collaboration
- Decision-making
- Proactive and Focused
- Know Your Client (KYC) & Client Due Diligence (CDD) & Periodic Review
- Name Screening & Sanctions Checks
- Beneficial Ownership Analysis
- Source of Wealth (SoW) and Source of Funds (SOF) Review
- Transaction Monitoring Check
- Ongoing Due Diligence (ODD)
- Invoice Factoring
Core Skills:
Additional Information
Malaysian holding Employment Pass.
Languages
English
Intermediate (B1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Periodic Review Analyst
M-daq Payment Solutions Pte. Ltd.
05.2023 - Current
Operations Executive (Contract)
Moolahgo Pte Ltd
11.2022 - 04.2023
Finance Executive
SESAMi (Holding) Pte Ltd
06.2019 - 12.2022
Customer Service Officer
Abecha Pte. Ltd
06.2019 - 11.2020
Class II Officer
United Oversea Bank, SINGAPORE
01.2019 - 05.2019
Operation Executive
Onepip (Singapore) Pte. Ltd
07.2018 - 12.2018
High School Diploma - undefined
Nilai University
BBA - Business Analytics
University College of Dublin
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