PHOTOSHOP
Yean Nie (Jennie) Low
Retail Manager & Visual Merchandiser
Summary
Accomplished Retail Store Manager at Stream Enterprise with expertise in visual merchandising and employee coaching. Enhanced store sales by 20% through strategic product displays and effective team collaboration. Known for exceptional customer service and innovative merchandising plans, driving customer engagement and satisfaction. Reliable and self-motivated, consistently exceeding business objectives.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Retail Store Manager
Stream Enterprise
06.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed store organization, maintenance, and purchasing functions.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Submitted orders for new inventory.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Visual Merchandiser
Stream Enterprise
03.2025 - Current
- Managed merchandising standards and maintained consistency across distribution channels.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Maximized floor space utilization by creating innovative layouts for merchandise placement that optimized the shopping experience.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
- Maintained up-to-date knowledge of visual merchandising trends and technologies, applying best practices to display execution.
- Worked cross-functionally to create core branding philosophies for business.
- Led visual merchandising aspect of store renovations, coordinating with contractors to ensure vision was accurately translated.
- Spearheaded visual merchandising for brands by creating strategic presentation plans.
- Evaluated competitor strategies by conducting regular market research activities, informing future visual merchandising plans accordingly.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
- Spearheaded seasonal decoration plan, creating immersive shopping experience that drove increased foot traffic.
- Analyzed customer feedback and sales data to adjust visual merchandising strategies for optimal performance.
- Coordinated with purchasing teams to ensure timely delivery of merchandise needed for upcoming promotional events or seasonal changes.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Fostered creative environment that encouraged team members to propose innovative display ideas, leading to unique store layouts.
- Enhanced store ambiance and customer shopping experience by designing and implementing innovative visual merchandising strategies.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Streamlined workflow processes by developing guidelines for efficient display teardowns and resets during peak seasons.
- Established open lines of communication with store personnel regarding any changes made in the visual merchandising plan, ensuring smooth transitions.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
- Implemented sustainability practices in visual merchandising materials, contributing to company's environmental responsibility goals.
- Implemented effective signage and pricing strategies to communicate value propositions clearly to customers, increasing average transaction value.
- Negotiated with vendors to secure best prices for visual merchandising materials, optimizing budget efficiency.
- Managed inventory levels for optimal product assortment, ensuring a diverse and appealing store presentation.
- Enhanced product visibility and attractiveness with innovative lighting techniques, drawing attention to key product lines.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Improved customer navigation and flow within stores by designing intuitive layout plans.
- Improved field teams' sales by coaching on merchandising techniques.
- Utilized advanced design software tools to create compelling mockups for management review and approval before implementation.
- Achieved cohesive brand image by selecting and overseeing installation of fixtures, lighting, and graphics.
- Streamlined visual setup processes, reducing time needed to refresh displays while maintaining high-quality standards.
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Managed inventory levels for props and decorative elements, ensuring availability while staying within budget.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Increased sales with strategic placement of high-margin products at eye level and key traffic areas.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Customized display solutions for high-value items, resulting in improved product prominence and sales.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Conducted regular store audits to ensure compliance with visual standards and implemented corrective actions when necessary.
- Trained new staff on visual merchandising standards and practices, ensuring consistency across all store locations.
- Developed seasonal visual merchandising plans to reflect current trends, leading to increased customer engagement.
- Utilized paper, fabric and props to create displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Presented store update suggestions and layouts to management and stakeholders.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Developed themes, props and lighting for merchandise displays.
- Investigated current trends and innovative techniques to create unique displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Arranged consistent shelves, bins, and racks at all locations by following established planograms.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Developed merchandising strategy to efficiently move overstock.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
- Collaborated with marketing and sales teams to create cohesive in-store and window displays that aligned with promotional campaigns.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Monitored and adjusted lighting to enhance product presentation, creating inviting atmosphere that encouraged purchases.
Visual Merchandising Manager
NFC Clothier Sdn. Bhd.
03.2017 - 05.2023
- Worked cross-functionally to create core branding philosophies for businesses.
- Spearheaded visual merchandising for five brands by creating strategic presentation plans.
- Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
- Coordinated with inventory team to highlight overstocked items through strategic placement, facilitating stock clearance.
- Analyzed customer feedback data to identify areas for improvement in the visual merchandising strategy, leading to higher satisfaction ratings.
- Analyzed customer feedback and shopper trends to inform display designs.
- Arranged consistent shelves, bins, and racks at all locations by following established planograms.
- Managed merchandising standards and maintained consistency across distribution channels.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Maximized floor space utilization by creating innovative layouts for merchandise placement that optimized the shopping experience.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
- Maintained up-to-date knowledge of visual merchandising trends and technologies, applying best practices to display execution.
- Led visual merchandising aspect of store renovations, coordinating with contractors to ensure vision was accurately translated.
- Evaluated competitor strategies by conducting regular market research activities, informing future visual merchandising plans accordingly.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
- Spearheaded seasonal decoration plan, creating immersive shopping experience that drove increased foot traffic.
- Analyzed customer feedback and sales data to adjust visual merchandising strategies for optimal performance.
- Coordinated with purchasing teams to ensure timely delivery of merchandise needed for upcoming promotional events or seasonal changes.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Fostered creative environment that encouraged team members to propose innovative display ideas, leading to unique store layouts.
- Enhanced store ambiance and customer shopping experience by designing and implementing innovative visual merchandising strategies.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Streamlined workflow processes by developing guidelines for efficient display teardowns and resets during peak seasons.
- Established open lines of communication with store personnel regarding any changes made in the visual merchandising plan, ensuring smooth transitions.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
- Implemented sustainability practices in visual merchandising materials, contributing to company's environmental responsibility goals.
- Implemented effective signage and pricing strategies to communicate value propositions clearly to customers, increasing average transaction value.
- Negotiated with vendors to secure best prices for visual merchandising materials, optimizing budget efficiency.
- Managed inventory levels for optimal product assortment, ensuring a diverse and appealing store presentation.
- Enhanced product visibility and attractiveness with innovative lighting techniques, drawing attention to key product lines.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Improved customer navigation and flow within stores by designing intuitive layout plans.
- Improved field teams' sales by coaching on merchandising techniques.
- Utilized advanced design software tools to create compelling mockups for management review and approval before implementation.
- Achieved cohesive brand image by selecting and overseeing installation of fixtures, lighting, and graphics.
- Streamlined visual setup processes, reducing time needed to refresh displays while maintaining high-quality standards.
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Managed inventory levels for props and decorative elements, ensuring availability while staying within budget.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Increased sales with strategic placement of high-margin products at eye level and key traffic areas.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Customized display solutions for high-value items, resulting in improved product prominence and sales.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Conducted regular store audits to ensure compliance with visual standards and implemented corrective actions when necessary.
- Trained new staff on visual merchandising standards and practices, ensuring consistency across all store locations.
- Developed seasonal visual merchandising plans to reflect current trends, leading to increased customer engagement.
- Utilized paper, fabric and props to create displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Presented store update suggestions and layouts to management and stakeholders.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Developed themes, props and lighting for merchandise displays.
- Investigated current trends and innovative techniques to create unique displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Developed merchandising strategy to efficiently move overstock.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
- Collaborated with marketing and sales teams to create cohesive in-store and window displays that aligned with promotional campaigns.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
Senior Visual Merchandiser
NFC Clothier Sdn. Bhd.
03.2014 - 02.2017
- Spearheaded regional visual merchandising initiatives, driving consistency across stores while addressing local market preferences.
- Built strong relationships with suppliers, securing high-quality materials for visually compelling store displays at competitive prices.
- Optimized merchandise presentation through detailed planograms, leading to an increase in overall sales performance.
- Analyzed sales data to identify trends and create tailored visual merchandising plans for specific merchandise categories.
- Managed inventory levels, ensuring optimal stock availability for visually appealing merchandise displays.
- Created build-outs in different store areas to highlight latest trends and current promotions.
- Streamlined store layout to maximize space utilization, resulting in better product visibility and accessibility.
- Established clear communication channels between corporate headquarters and field teams for efficient implementation of new visual directives.
- Gathered and analyzed data to assess customer preferences and trends in order to capitalize on current market conditions.
- Maintained consistent brand identity across multiple retail locations, ensuring a unified shopping experience for customers.
- Implemented innovative merchandising techniques for improved store traffic flow and customer engagement.
- Collaborated with store management to execute targeted marketing campaigns and promotional events.
- Increased sales and brand awareness by designing eye-catching window displays and in-store merchandising.
- Trained and mentored junior visual merchandisers, fostering a cohesive team environment focused on achieving results.
- Upheld exacting standards store-wide for consistent and successful appeal to customers.
- Conducted regular competitor analysis to stay informed of industry trends and adapt strategies accordingly.
- Kept all graphics, signage, and associated materials current.
- Supervised team of merchandising employees and monitored adherence to company standards.
- Collaborated with retail department to create effective floor plans for regular use, seasonal lines and special sales.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Arranged consistent shelves, bins, and racks at all locations by following established planograms.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Utilized paper, fabric and props to create displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Developed themes, props and lighting for merchandise displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Developed merchandising strategy to efficiently move overstock.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
Retail Area Manager
NFC Clothier Sdn. Bhd.
01.2012 - 02.2014
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
- Employed data-driven decision-making processes to identify trends, challenges, and opportunities for growth within the retail area.
- Implemented loss prevention measures to significantly reduce shrinkage rates across the retail area.
- Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
- Achieved consistent performance improvements by setting clear expectations and monitoring KPIs closely.
- Boosted employee productivity through effective scheduling, task delegation, and time management strategies.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Drove sales growth with strategic planning and execution of regional promotions and marketing initiatives.
- Evaluated store layouts to optimize traffic flow, leading to improved customer experiences.
- Increased store sales by implementing effective merchandising strategies and product displays.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Answered questions about store policies and addressed customer concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
SMK TUN TUAH
MELAKA, MALAYSIA 04.2001 -
Skills
Visual merchandising
Product display
Merchandising plan creation
Window displays
Store layout
Mannequin styling
Product knowledge
Employee coaching
In-store event promotion
Workload planning
Customer service
Window design
Lighting techniques
Fixture layout
Fixture placement
Mannequin and prop maintenance
Teamwork and collaboration
In-store event display management
Multitasking
Organizational skills
Self motivation
Reliability
Software
POWERPOINT
EXCEL
Timeline
Visual Merchandiser
Stream Enterprise
03.2025 - Current
Retail Store Manager
Stream Enterprise
06.2023 - Current
Visual Merchandising Manager
NFC Clothier Sdn. Bhd.
03.2017 - 05.2023
Senior Visual Merchandiser
NFC Clothier Sdn. Bhd.
03.2014 - 02.2017
Retail Area Manager
NFC Clothier Sdn. Bhd.
01.2012 - 02.2014
High School Diploma -
SMK TUN TUAH
04.2001 -
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