Yasmina Banu Mohamed Hanifa

Job Role

• Assist the Head of Home is responsible for the overall management of the Home’s operational needs and complying with the regulatory requirements.

Duties and Responsibilities

• Assist the Head in the management of the residents’ care plan in compliance to SOC / SOPs.
• Assist the Head of Home in monitoring the execution and review of the strategic plan.
• To support the HOH in establishing customer service standards to residents, stakeholders, government agencies and the wider community in general.
• To support the HOH in raising the profile and quality of care of the Home.
• To assist in ensuring preparation of monthly and quarterly reports to internal and external parties (i.e. the Ministry, government agencies, etc).
• Assist in the development of the training roadmap and conduct trainings for staff.
• Oversee the overall framework for casework and counselling of residents and maintain proper records (ie; admission/discharge register, residents’ personal effects).
• Oversee the planning and implementation of programmes inclusive of the development of programme budgets.
• Liaises with appropriate government agencies and stakeholders for funding, regulatory, volunteerism, outreach works and integrated interventions to residents
• Carry out preliminary investigation of incidents and to conduct disciplinary actions.
• To support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.
• Deputy Head of Home will be deputised in the absence of the Head of Home.

Leadership and People Management:

• Lead by example and develop effective teams within Home.
• Develop positive working environment which nurtures and rewards good practice through programme of training and development.
• Provide regular supervision and annual appraisal to Team Leaders and Welfare Officers in line with Company procedures and standards.
• Ensuring good quality working relationships are built and maintained between staff and individuals they are supporting.
• Provide support and guidance to staff team.
• Ensuring all staff attend all mandatory and refresher trainings.
• Ensuring that all disciplinary and grievance procedures are carried out in line with Company policy and statutory requirements.
• Managing change effectively
• Ensuring all staffs adhere to SOPS.
• Quality Management:
• Ensuring that Home is run in line with statutory and Home from Home Care policies and procedures.
• Ensuring that processes are in place and adhered to in line with MSF requirements.
• Developing culture which enables staff members to maximize their development and create areas of expertise within service.
• Taking responsibility for areas of development or leadership as directed by Executive Director
• Financial:
• Managing delegated budgets to ensure resources are used to best effect, in line with company policy and procedure.
• Reporting financial discrepancies to Executive Director
• Ensuring staff work and comply with financial systems in line with company policies, procedures and guidelines.
• Management:
• Ensuring information is collated and recorded in line with Standard Operating Procedure and MSF requirements.
• Managing appropriate maintenance of records and personal information in line with Data Protection Act and to standards required by Information Governance
• Attending weekly manager meetings and contribute to agenda.
• Ensuring that all policies and procedures related to running of Home are adhered to.
• Health And Safety:
• Ensuring that the Home meets H&S regulations and guidance
• Ensuring that the staff team completes H&S training as required
• Evaluating risks of, and to protect, Service Users from threats to their health, welfare and normal developments from inside and outside Care Home
• Completing risk assessments for staff, home and residents living there
• Ensuring the premises are kept clean and hygienic throughout at all times work within HFHC H&S policy and procedures.
• Partnership Working:
• Maintaining effective links with partners
• Maximizing effective partnerships with mainstream and specialist services
• Maintaining close contact with families/carers as appropriate, with consent of residents being supported in Home.
• Utilizing support services as required, such as Advocacy
• Implementing/monitoring and contributing to joint initiatives as required e.g
• Person Centered Plans, Health Action Plans
• Creating and developing links between Home and local community
• Celebrating and share success with service users, colleagues and partners
• Equality and Diversity:
• Ensuring equality in workplace regardless of race, age and religious belief
• Ensuring that service provided respects individual as an adult and equal citizen.
• Supporting individuals to express their individuality and uniqueness in all areas of life
• General:
• Ambassador for Home from Home Care representing organization where necessary at events and meetings.
• Undertaking of ongoing continued professional development
• Upholding Organizational values.

• Taking charge of daily operations of all station facilities and services
• Responsible and fully in-charge of detailed daily operations of all facilities and services in station in accordance with rules, procedures and guidelines
• Managing and reporting of all incidents and emergency situations relating to staff and passenger, trains, Passenger Service Centre and Stations
• In charge of conducting regular inspection and monitoring of station premises to ensure facilities, equipment and structures within station premises are in good working condition
• Supervision of Assistant Station Manages in their daily duties.
• Performing administrative duties meticulously and systematically which includes:
• Processing of ASMs’ schedule and HR related issues,
• Maintaining of all station files, logbooks, stores and equipment,
• Overseeing issuance and return of keys and passes,
• Ensuring that lost properties found are kept and recorded according to stipulated procedures,
• Submitting reports on incidents that happen within station,
• Managing cash and all other fare related matters
• Supervising and carry out crowd control measures,
• Skills Attained: Operations Management, Risk Management, Analytical Skills Service Delivery, Leadership, Team Management, Management, Team Leadership, Employee Training

• Liaise closely with internal and external stakeholders on operations related issue
• Timely and accurately handling of ad-hoc transport-related matters, scheduling, and coordination with corporate clients.
• Custodian for staff welfare and work out initiatives to in increase welfare of staff
• Assist department in meeting its Key Performance Indicators
• Engaging staff by conducting counselling, group-sharing sessions.
• Provide support to superior in managing daily operations in terms of administration, logistics, etc.
• Efficient Management of Accounts
• Present to Higher Management
• Maintain and manage all databases relating to transportation activities
• Monitor service performance, propose and implement improvements
• Provide support to Operations Control Centre (i.e. : reporting, processes and coordination)
• Provide analysis on data collected reports
• Verify and provide trips updates to management (ie : overtime tracking report, billings, admin reports, etc)
• Manage planning operations
• Manage critical arrangement and planning
• Manage and resolve feedback/ complaints and accidents
• Conduct ground survey / spot checks
• Manage expectations and request by management
• Monitor / manage issues arising pertaining to fleet / driver management
• Continuous engagement with partners to understand SOPs and drive actions to enhance overall performance, processes, and workflow analysis
• Ensure staffs adhere strictly to SOPs
• Manage / provide support to ensure smooth operations during special events / projects
• Deployed as on-site coordinator for special events
• Key Contributions:
• Enhanced good customer service skills for frontline staffs and ensuring well-disciplined customer orientated environment and significantly reduced complaints.
• Create culture of ownership within working peers and ensured that there is discipline and excellent service culture within zonal
• Improved safety and reduce accidents and complaints in order to ensure a safe and conducive environment with company’s SOP and organizational goals in mind
• Developed reliability-based predictive maintenance for superior service, operations and Asset Management, safe and secure operating environment and exemplary customer service
• Culture accountability, discipline and service excellence through PEOPLE
• Conduct internal discussion on how to improve and provide solutions and implement Kaizen initiatives with continuous improvement mentality and streamline work process using technologies.