YASMEEN STATIONWALLA

• Managed inventory control system to maintain accurate stock, minimize loss, and optimize sales opportunities for the boutique.
• Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
• Developed strong relationships with vendors to secure exclusive deals on bridal gowns and accessories for clients.
• Organized trunk shows featuring designer collections, boosting boutique visibility within the local market and driving sales growth.
• Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
• Assisted with event planning initiatives such as bridal expos and fashion shows, showcasing the boutique''s unique offerings while attracting potential new clientele.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Recommended complementary purchases to customers, increasing revenue.
• Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.

• Promoted culture of inclusion, respect and collaboration in classroom.
• Delivered comprehensive MOE approved English curriculum for multiple classes.
• Assisted in development of extracurricular activities and special events in Learning Centre
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
• Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.

• Enhanced client satisfaction by meticulously planning and executing customized wedding events.
• Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
• Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Negotiated favorable contract terms with vendors, resulting in significant cost savings for clients.
• Ensured timely completion of all event-related tasks through efficient delegation and team management.
• Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.

• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.

As a Pro FLAIR (Focused Language Assistance in Reading), I worked with Kindergartens to assist students from Non English speaking homes to improve on their English literacy skills in preparation for Primary 1.

Each class would consist of min 4-max 8, K2 children per session, upto 3 sessions in one day, at different centres around Singapore.

The role required excellent communication skills, strong listening and analytical skills and managing both parents' and management's expectations of Flair Children's performance and development throughout the year. Along with pedagogy, I was required to innovate and encourage learning through play and creative, artistic mediums.

PERMANENT PART TIME Contract (2 yrs)

• Developed strong organizational and communication skills through coursework and volunteer activities.
• Managed time efficiently in order to complete all tasks within deadlines.

• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Expanded key account base by identifying and cultivating new business opportunities.
• Contributed to event marketing, sales and brand promotion.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.