Yashi Gopal
Riviere des Anguilles
Summary
Accomplished and experienced in identifying best method to meet customer needs. Highly skilled at increasing customer satisfaction, building loyal client bases and minimizing escalations. Dedicated to resolving customer inquiries promptly and professionally while achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Technical Operations Adviser
Orange Business Services
05.2024 - Current
- Optimized time management for executives by anticipating needs, prioritizing tasks, and resolving issues proactively.
- Contributed to a team of 15 members in Mauritius and Madagascar productivity by competently overseeing the handling administrative tasks such as correspondence.
- Enhanced communication between executives and departments by acting as a liaison and promptly addressing inquiries.
- Maintained strict confidentiality while handling sensitive information relating to company operations and personnel matters when communicating with upper Management.
- Facilitated successful events through meticulous planning and coordination of logistics.
- Coordinated high-level meetings, ensuring proper preparation and smooth execution of agendas and action items.
- Supported executive decision-making with accurate data analysis.
- Established streamlined processes for document creation, formatting, editing, distribution, archiving, retrieval efforts across the organization.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze.
Personal Assistant to the CEO/Front Office Lead
Objectivity-A part of Accenture
08.2022 - 03.2024
- Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Preparing Purchase requests and follow up on invoices.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Collaborated with admin teams, human resources and finance department on special projects.
- Processed mail, email and phone enquiries, minimizing correspondence backlogs.
- Assisted Managing Director with administrative tasks.
- Handled personal and confidential client and HR matters with utmost discretion.
- Leading a team of four staff, boosting team morale and engagement by introducing reward programs.
- Encouraged mutual trust, respect and cooperation among team members.
- Preparing billing transport reports on excel
- Organizing on sites events
Personal Assistant
Evaneum Ltd
03.2019 - 10.2020
- Created engaging presentations, spreadsheets and reports.
- Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Processed mail, email and phone enquiries, minimizing correspondence backlogs.
Business Desk Coordinator
Accenture Mauritius Ltd
08.2015 - 03.2019
- Liaising with real estate companies for accommodation of expats.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Collaborated with admin teams, human resources and finance department on special projects.
- Processed mail, email and phone enquiries, minimizing correspondence backlogs.
- Coordinated large-scale events and conferences, offering planning and on-the-day support to ensure smooth proceedings.
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Preparing Purchase requests and follow up on invoices.
Administrative Officer
Omarjee Holidays Ltd
11.2014 - 12.2015
- Offered excellent customer service to colleagues and external representatives.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Ordered and maintained office stationery supplies, including ink cartridges, toner and paper.
- Produced and distributed monthly reports using Excel knowledge.
- Preparing Purchase requests and follow up on invoices.
Trainee Airport Operations Officer
Air Mauritius Ltd
12.2013 - 01.2014
- Meet and greet passengers at Arrival and departure lounge.
- Queue combining passenger boarding.
- Passport checking
- Assist with hotel/transport arrangement due to flight delays
- Help passengers with online check in
- Make announcements
- Tag luggage
Trainee Travel Booking Agent
Airmate Limited
06.2013 - 07.2013
- Perform administrative tasks
- Online booking on Amadeus
- Attend to phone calls
- Assist Reservations and Ticketing department
Greeter
ABC Motors Co. Ltd
03.2012 - 04.2013
- Meet and greet customers and redirect to salesperson.
- Attend phone calls.
- Follow up on invoices
Frontliner
Lux Le Morne Hotel
09.2010 - 08.2011
- Attend to calls at the reception/back office.
- Meet and greet guests at the hotel.
- Perform check in and check out
- Act as cashier upon guest check out
- Use of Oracle and preparing reports.
Education
Business English for professionals - Language
Websun Academy
National Certificate Level 4 - Travel and Tourism
Ecole Hoteliere Sir Gaetan Duval-MITD
National Certificate Level 3 - Front Office
Ecole Hoteliere Sir Gaetan Duval-MITD
FETAC Component Certificate - E Business
Eden College Dublin
High School - High School
Hindu Girls' College
French - French language
Alliance Francaise
IELTS - Languages
British Council
06-2024
Languages
TCF
05-2024
Skills
- Office management
- Client satisfaction
- Remote support
- Versatile
- Reliable
Languages
English
Fluent
French
Fluent
Hindi
Upper intermediate
German
Beginner
Personal Information
Hobbies & Interests
Films, Horse riding and singing
Timeline
Technical Operations Adviser
Orange Business Services
05.2024 - Current
Personal Assistant to the CEO/Front Office Lead
Objectivity-A part of Accenture
08.2022 - 03.2024
Personal Assistant
Evaneum Ltd
03.2019 - 10.2020
Business Desk Coordinator
Accenture Mauritius Ltd
08.2015 - 03.2019
Administrative Officer
Omarjee Holidays Ltd
11.2014 - 12.2015
Trainee Airport Operations Officer
Air Mauritius Ltd
12.2013 - 01.2014
Trainee Travel Booking Agent
Airmate Limited
06.2013 - 07.2013
Greeter
ABC Motors Co. Ltd
03.2012 - 04.2013
Frontliner
Lux Le Morne Hotel
09.2010 - 08.2011
National Certificate Level 4 - Travel and Tourism
Ecole Hoteliere Sir Gaetan Duval-MITD
National Certificate Level 3 - Front Office
Ecole Hoteliere Sir Gaetan Duval-MITD
FETAC Component Certificate - E Business
Eden College Dublin
High School - High School
Hindu Girls' College
French - French language
Alliance Francaise
Business English for professionals - Language
Websun Academy
IELTS - Languages
British Council
Languages
TCF
Similar Profiles
CHETAN BARHATECHETAN BARHATE
Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)
Sehajwane Kenneth MoreSehajwane Kenneth More
Project manager at Orange Business ServicesProject manager at Orange Business Services
ANUSHKA SINGHANUSHKA SINGH
Software Engineer at Orange Business ServicesSoftware Engineer at Orange Business Services