Yasas Perera
IT Supervisor
Toride-Shi
Summary
IT Support Engineer with over 10 years of experience in networking, IP infrastructure, Tier 2 network support, system monitoring, and alert management. Skilled in providing technical support for network, software, and hardware-related issues, including hardware assembly and troubleshooting. Experienced in project coordination, IT audits, and delivering effective technical presentations. Seeking to leverage my technical expertise, leadership skills, and extensive IT experience to transition into an IT Manager role.
Overview
11
11
years of professional experience
Work History
IT Supervisor
Double Tree by Hilton Osaka Castle
10.2023 - Current
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
- Developed and implemented IT policies and procedures to enhance system security and operational efficiency.
- Supervised IT support team, ensuring timely resolution of technical issues for hotel operations.
- Led system integration projects, enhancing connectivity between various operational platforms within the hotel environment.
- Managed software updates, maintaining optimal performance of hotel management systems and guest services applications.
- Conducted regular audits of IT infrastructure, identifying areas for improvement to align with industry best practices.
- Trained staff on new technologies, improving user adoption rates and reducing reliance on IT support.
- Coordinated IT operations activities to deliver a smooth flow of daily business needs.
ASSOCIATE PRODUCTION
InnodataLanka PVT Ltd
07.2015 - 01.2026
- Coded e-books using XML and HTML to ensure proper formatting and accessibility.
- Utilized monitoring tools to track system performance and troubleshoot issues.
- Provided IT support for overseas projects in a team-based collaborative environment.
NETWORK SUPPORT TECHNICIAN
Karsha Hodings PVT Ltd
10.2018 - 02.2022
- Worked with the leadership team to improve wired and wireless network infrastructure, resulting in uptime of 99.99%.
- Collaborated with leadership team to enhance wired and wireless network infrastructure, achieving 99.99% uptime.
- Implement regular alerting and monitoring of network performance.
- Deliver Tier 1 network ticketing support to resolve all issues for 300+ users.
- Performed 35% of firewall changes, installs, and upgrades.
- Worked with clients to roll out client application upgrades across 200+ client accounts.
- Experience team base collaborative environment.
- Created and configured over 300 VPNs for employee access.
PROJECT TRAINEE
ASC Engineering PVT Ltd
09.2017 - 09.2018
- Internal Network and software support.
- Performed 85% of firewall changes, installs, and upgrades
- Monitored office supply levels and managed budgets.
- Executed firewall changes, installs, and upgrades.
- Opened, sorted, and distributed incoming messages and correspondence.
- Experience team-based collaborative environment
TRAINEE IT SUPPORT ENGINEER
Prima Management Service PVT Ltd
03.2016 - 11.2016
- Provided internal IT technical support for MS Office, network, Active Directory, hardware, and software, enhancing user satisfaction and operational efficiency.
- Execute the maintenance and window changes for multiple locations, performing. troubleshooting of routing and switching issues
- Prepared presentations and created technical reports to communicate complex information clearly to stakeholders.
- Presentation preparing and technical reports creating.
- Team collaborative environment
Education
JLPTN3 - Japanese Language
Tsukuba Smile Japanese Language
Toride Shi01-2023
Bachelor's Of Computer Science - Computer Science
The Open University of Colombo
Colombo05-2017
Diploma Of Information Technology - Information Technology
MICRO COMPUTER ACADEMY
Colombo01-2015
IELTS 5.5 - English Language
British Council
Cambridge01-2014
Skills
- Cisco
- Microsoft MCITP
- Windows
- Troubleshooting
- Monitoring & alerting
- Network support
- LAN/WAN administration
- Routing protocols
- VPN configuration
Timeline
IT Supervisor
Double Tree by Hilton Osaka Castle
10.2023 - Current
NETWORK SUPPORT TECHNICIAN
Karsha Hodings PVT Ltd
10.2018 - 02.2022
PROJECT TRAINEE
ASC Engineering PVT Ltd
09.2017 - 09.2018
TRAINEE IT SUPPORT ENGINEER
Prima Management Service PVT Ltd
03.2016 - 11.2016
ASSOCIATE PRODUCTION
InnodataLanka PVT Ltd
07.2015 - 01.2026
IELTS 5.5 - English Language
British Council
Diploma Of Information Technology - Information Technology
MICRO COMPUTER ACADEMY
Bachelor's Of Computer Science - Computer Science
The Open University of Colombo
JLPTN3 - Japanese Language
Tsukuba Smile Japanese Language