Overview
Work History
Education
Skills
Languages
Extra-Curricular Activities
Project Involvement
Timeline
Generic
Yarshini Selvam

Yarshini Selvam

Kluang

Overview

5
5
years of professional experience

Work History

Management Trainee

Old Street Bak Kut Teh, Sport Hub
02.2024 - Current


  • Greeted customers to ensure a warm and welcoming atmosphere.
  • Resolved customer complaints involving food or beverage quality and service.
  • Organised successful special reservations that contributed to increased sales figures.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Facilitated smoother operations by maintaining clean and organized restaurant.
  • Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during concerts that held at stadium.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Handled transactions responsibly, ensuring accurate accounting for daily sales.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Operated POS systems, handling by cashlessmethod daily.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, and kitchen.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Administrative

Municipal Council Kluang
07.2022 - 11.2022
  • Contributed to the meticulous upkeep of asset documentation.
  • Proficiently made use of Microsoft Excel to meticulously track and consistently update inventory data, ensuring accuracy and minimizing discrepancies by contributing to process optimization and data accuracy, my efforts positively impacted operational efficiency and resource allocation within the department
  • Effectively handled diverse inventory of more than 500 items.
  • Maintained structured filing systems to ensure quick retrieval of essential information.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Facilitated inter-departmental collaboration by keeping stakeholders informed about any changes made to shared documentation systems.
  • Contributed to company-wide efficiency initiatives by suggesting improvements to current document storage practices which is Google Drive.

Home Tutor

private
11.2019 - 12.2019
  • Collaborated with 8 students across various subjects, achieving an average grade improvement of two letter grades in their respective subjects
  • Fostered a conducive learning environment that promoted open communication, leading to a 20% increase in students' confidence in expressing their academic concerns
  • Taught students remotely using online video chat platform and other delivery channels.
  • Collaborated with other tutors and educators to exchange best practices and improve overall teaching methodologies.
  • Conducted review sessions to help students prepare for tests.

Education

Bachelor of Economics - International Economics

University Malaysia of Sarawak
Malaysia
01.2023

STPM / High School Diploma - History

SMK Taman Kluang Barat
Kluang, Johor
01.2020

Skills

  • Excel spreadsheet ( Data Analysis, Pivot Tables, Formulas and Functions)
  • Google docs proficiency
  • Data entry
  • Document formatting
  • Adobe photoshop
  • File management
  • Document conversion
  • Template creation
  • MS PowerPoint
  • Video editing capabilities
  • Image editing proficiency
  • Innovative infographic creation
  • Slide presentation operation
  • Customer service
  • Web development
  • Social media
  • Marketing
  • Software testing
  • Research paper writing
  • Email management
  • Strong work ethic
  • Multitasking and organization
  • Team collaboration
  • Google drive
  • Online meeting software ( zoom, Webex, Teams, Google classroom)
  • Artificial intelligence implementation( ChatGPT)
  • Filing and bookkeeping
  • Outlook
  • MS word

Languages

English
Malay Language
Tamil

Extra-Curricular Activities

Vice secretary of Tamil Society Secretary of Trade club Secretary of cadet polis Form 6 (Pispa 1 club secretary) Participated in election (form 6) Media and publicity committee (Persatuan Mahasiswa Johor Unimas)

Project Involvement

Final Year Project: The impact of Covid 19 on unemployment in Malaysia through Empirical Analysis using EViews 12, 10/2022, 07/2023, Conducted an extensive research investigation that delved into the ramifications of COVID-19 on unemployment within the Malaysian economy. Skillfully applied empirical analysis methodologies to scrutinize the effects of the pandemic on key economic indicators, including the unemployment rate. Proficiently employed data analysis, modelling, and statistical tools to unravel the intricate dynamics at play. Demonstrated a robust academic performance with a GPA of 3.33.

Timeline

Management Trainee

Old Street Bak Kut Teh, Sport Hub
02.2024 - Current

Administrative

Municipal Council Kluang
07.2022 - 11.2022

Home Tutor

private
11.2019 - 12.2019

Bachelor of Economics - International Economics

University Malaysia of Sarawak

STPM / High School Diploma - History

SMK Taman Kluang Barat

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Yarshini Selvam