Yap Chong Yin Lai Jenny
Summary
- Possess excellent interpersonal, analytical, and organizational skills.
- Conscientious and responsible.
- Seek continuous improvement in work processes.
- Achieve productivity targets set.
- Highly versatile and dependable.
- Actively participate in sharing feedback.
- Meticulous and able to deliver on tight timelines in a fast-paced environment.
- Ability to work independently and deliver within specified timelines.
- Proficient in Microsoft Office applications.
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Associate
Sumitomo Mitsui Banking Corporation (SMBC) Singapore
2015.06 - 2023.08
- I served as a Senior Associate with two promotions, one in 2017 and another in 2019
- In this role, I was responsible for overseeing a team of four members
- Review draft loan documentation, review finance documents for structured transactions, coordinate with relationship managers or legal counsels, manage loan administration function, handle waiver and various requests from borrowers, conduct KYC/AML screening on Financial institutions, address inquiries from borrowers and lenders, take part in User Acceptance Testing (UAT) for projects within the department, undertake ad-hoc projects and duties as assigned periodically, conduct training sessions and provide guidance to new employees in their work.
Senior Loan Operation Officer
Citibank Ltd
2010.12 - 2015.06
- Proficient in handling various banking products, responsible for compiling monthly reports, possess solid experience in User Acceptance Testing (UAT), engage in daily operations closely with unit heads, team managers, product managers, assistant relationship managers (ARM), and the risk management unit (RMU), actively involved in change management processes, manage imbalance reports and maintain periodic reports sections, hands-on experience with banking software, proficient in financial modeling using MS Excel, familiarity with macro functions, oversee a team of five members, conduct training and induction sessions, ensure a high level of accuracy and productivity, facilitate effective coordination among various departments, maintain compliance with audit requirements, collaborate with product managers, work closely with ARM and RMU, actively participate in internal auditing processes, liaise with Technical Support and relevant business units, manage daily imbalance reports, involved in retail time loan processes, involved in COB (Continuity of Business) activities.
Bank Executive
DBS Bank Ltd
2005.01 - 2010.01
- Experience in handling credit cards, housing loans, balance transfers, and unsecured loans, execute credit processing operations, conduct data entry and thorough checks for all applications, manage credit processing, evaluation, and documentation, coordinate with both internal and external stakeholders, adhere strictly to documented procedures, maintain proper documentation and filing, provide personalized service to customers, execute loan processing and servicing operations for corporate customers, undertake general clerical functions, generate general letters, repricing letters, and letters of variations, handle processing of reversals and manual cases, process applications for funds transfer, assist in servicing both internal and external customers.
Education
Professional Certificate in Business Management -
MDIS, University of Bradford
01.2003
NITEC in Electronics (Computer Technology) -
Institute of Technical Education
01.2002
GCE 'N' Levels -
Bedok View Secondary School
01.2000
Skills
Data Entry
Team Leadership
Proficient in Microsoft Office / Microsoft Excel / Microsoft Outlook / Microsoft PowerPoint
Administrative Support
Management Support
New Hire Training
Client Engagement
Strong Problem Solver
Administrative background
Issue Resolution
Preparing reports
Certification
Six Sigma Yellow Belt, PSB Academy
Languages
English
Chinese
Reason Of Leaving
I am seeking to explore new aspects of myself in areas beyond the banking industry. As a result, I have chosen to take a break and move forward in a different direction.
Last Drawn Salary
$5,582
Personal Information
- Age: 39 years old
- Expected Salary: $3,000
Timeline
Senior Associate
Sumitomo Mitsui Banking Corporation (SMBC) Singapore
2015.06 - 2023.08
Senior Loan Operation Officer
Citibank Ltd
2010.12 - 2015.06
Bank Executive
DBS Bank Ltd
2005.01 - 2010.01
Professional Certificate in Business Management -
MDIS, University of Bradford
NITEC in Electronics (Computer Technology) -
Institute of Technical Education
GCE 'N' Levels -
Bedok View Secondary School
Six Sigma Yellow Belt, PSB Academy
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