Yap Xin Hua
Summary
Friendly and reliable with positive attitude and excellent customer service skills.
Overview
2
2
years of professional experience
Work History
Dental Assistant
Q&M Dental
03.2025 - Current
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Waiter
Enishi
10.2024 - 01.2025
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Processed orders and sent to kitchen employees for preparation.
Waiter
Black Society
05.2023 - 09.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
High School Diploma -
Smk Semerah
Malaysia01-2012
Skills
- Excellent communication
- Verbal communication
Languages
English
Intermediate (B1)
Malay
Elementary (A2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Dental Assistant
Q&M Dental
03.2025 - Current
Waiter
Enishi
10.2024 - 01.2025
Waiter
Black Society
05.2023 - 09.2024
High School Diploma -
Smk Semerah
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