Summary
Overview
Work History
Education
Timeline
Skills
Languages
Languages
AssistantManager

Yap QinSheng

Product Specialist

Summary

Experienced in effectively handling customer inquiries and transactions. Detail-oriented and organized professional with a strong background in product knowledge and store regulations. Well-prepared and trained to provide exceptional service. Dedication lies in identifying customer needs and delivering effective solutions to any problem that arises. Fluent in two languages. Hardworking individual ready to contribute skills and join a dynamic team.

Overview

12
12
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages

Work History

Product Specialist

Lunchbox Pte Ltd
05.2022 - 02.2025
  • Developed product documentation and training materials to quickly onboard customers and reduce support requests.
  • To coordinate with the sales team for the hardware requirements and to make sure both the company and client side are confirmed for the deployment
  • To provide support after merchants go-live with our software and to answer and queries and bug fixes that has been feedback by the merchants.
  • Discussing feature requests made by the merchants with the developers team to decide the implementation of new features.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Assisted with demonstrations for Software and Equipments to showcase functionality.

Sales Executive

Vision Gadgets PTE LTD
10.2014 - 04.2022
  • Directly liaise with exporters from Malaysia, India and Indonesia and efficiently meet the target quantity of mobile phones ordered on or before the scheduled shipping and pick-up dates to close sales.
  • Performs an excellent customer service to walk-in customers by providing a better choice of mobile phone based on their needs and wants.
  • Effectively handles Stock take zero errors and proper work handovers.
  • In-charge of liaising and performing back-end reporting with the head quarters for receipt scanning via SPEX required by the government.
  • Doing Accounts management for debit and credit checking for End of Business Days.

Barista

Coffee Bean and Tea Leaf
01.2014 - 07.2014
  • Welcomes customers walking in the restaurant and readily informing them about the specials and new items we have.
  • Prepares food and beverages on sale adhering to all food safety regulations and quality controls.
  • Learns about the company standards for brewing methods, food preparations, blends and presentation techniques to effectively represents the company's brand and effectively gain regular customers.
  • Restocks inventory at display cases, tables and behind counters to prevent low stocks during operating hours or peak hours

Admin Associate / Product Trainer

Starhub Pte Ltd
06.2013 - 12.2013
  • Performs Human Resource task such as interviewing of new staffs and sorts out good performing applicants based on what the company needs.
  • Provides Training of new staff on product software by effectively sharing solid product knowledge to increase their efficiency and productivity in completing the daily work tasks and meet organizational standards and target.

Education

No Degree - GCE 'O' Levels

Yio Chu Kang Secondary School
Singapore
04.2001 -

Diploma in Retail - Retail

WSQ

No Degree - WSQ - Critical Soft Skills & Leadership Excellence

FirstCom Academy
12.2024 - 12.2024

Timeline

No Degree - WSQ - Critical Soft Skills & Leadership Excellence

FirstCom Academy
12.2024 - 12.2024

Product Specialist

Lunchbox Pte Ltd
05.2022 - 02.2025

Sales Executive

Vision Gadgets PTE LTD
10.2014 - 04.2022

Barista

Coffee Bean and Tea Leaf
01.2014 - 07.2014

Admin Associate / Product Trainer

Starhub Pte Ltd
06.2013 - 12.2013

No Degree - GCE 'O' Levels

Yio Chu Kang Secondary School
04.2001 -

Diploma in Retail - Retail

WSQ

Skills

Computer System Diagnostics Software

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Languages

English
Chinese (Mandarin)

Languages

6,6

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Yap QinShengProduct Specialist