Yap Meng Whye
Executive
Summary
Dynamic professional with extensive experience at Kaplan Higher Education Academy, excelling in client engagement and administrative support. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in managing sensitive information and adept at collaborative team management, ensuring seamless operations and positive outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Executive
Kaplan Higher Education Academy Pte Ltd
04.2013 - 05.2025
- Processing of telegraphic transfer (TT) payment and refunds
- Prepare for Reporting Day-Churn out attendance list, ensure document are ready for signing (Letter of offer/acceptance and student contracts)
- Assist student with application process during reporting day or on ad hoc basis and handle queries on student contract, documents to submit, medical check up, collection of student pass and course fees payment
- Update students' details and sales order in Navision
- Create application in KSS, scan and upload documents to KSS.
- Fill up student P-File Checklist (hardcopy application)
- Submit applications with complete documents to Admissions Office (proprietary programs)
- Prepare University Cover Letter and send to University for assessment (3rd party programs)
- Ensure all students complete University online registration (UCD)
- Submit photos to University for processing of student cards (Murdoch)
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Managed both incoming and outgoing correspondence email.
- Assist in ad hoc admin matters as assigned by the manager.
- Cover team member when the other party is not around
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
Administrative Assistant
Singapore Press Holding Ltd
01.2012 - 12.2012
- Managed phone and email correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided clerical support to company management
- Responded to inquiries from customers/clients seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Photographer/Retail Sales Associate
Digiphoto Entertainment Imaging Pte Ltd
09.2007 - 11.2009
- Operate retail sites on daily basis.
- Assisting the customer on photo shooting, printing out photos and promote our services.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Diploma in Travel, Tourism & Hospitality
Management Development Institute of Singapore
Singapore 04.2001 -
Skills
Client Engagement
Collaborative Team Member
Collaborative Team Management
Administrative Support Proficiency
Executive support
Timeline
Executive
Kaplan Higher Education Academy Pte Ltd
04.2013 - 05.2025
Administrative Assistant
Singapore Press Holding Ltd
01.2012 - 12.2012
Photographer/Retail Sales Associate
Digiphoto Entertainment Imaging Pte Ltd
09.2007 - 11.2009
Diploma in Travel, Tourism & Hospitality
Management Development Institute of Singapore
04.2001 -
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