Yap Jia Wen
Singapore
Summary
Experienced with technical troubleshooting and network configuration, ensuring optimal system performance. Utilizes programming skills to create efficient and reliable software solutions. Knowledge of cybersecurity practices to safeguard data integrity and protect against threats.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Samsung Mobile
06.2021 - 04.2022
- Assist in customer enquires (software or hardware)
- Maintain good service delivery
- Assist in phone repair
- Perform administrative tasks assigned
- Ad-hoc duties as assigned by manager
Information Technology Support Technician
Internship Ministry Of Finance, Singapore Customs
12.2019 - 03.2020
- Assets verification for users in Custom
- Checking the user work of government (WOG) laptop that was assign to them if the MAC address, wireless mac, monitor, host name, serial number is tally
- Verify the correct one shown in the laptop and update it accordingly
- Ad-hoc duties as assigned by manager
Desktop Support Engineer
Internship Inland Revenue Authority Of Singapore (IRAS)
07.2018 - 12.2018
- Solving basic computer issue for the users, imaging, wiping, case solving, assets verification, assigning case to colleagues
- Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices
- Deploy and configure new hardware and software
- Ad-hoc duties as assigned by manager
Education
Higher Nitec - IT System and Network
ITE College East
12.2022
Nitec - Infocomm Technology
ITE College East
12.2019
GCE 'N' level (NA) - undefined
Bedok North Secondary School
12.2017
Skills
- Microsoft Outlook
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Help desk experience
- Software installation
- Patch management
- Mobile device management
- System administration
- Hardware and software installation
- Hardware configuration
- Customer Service
- Troubleshooting and Diagnostics
Languages
English
Chinese
Timeline
Customer Service Assistant
Samsung Mobile
06.2021 - 04.2022
Information Technology Support Technician
Internship Ministry Of Finance, Singapore Customs
12.2019 - 03.2020
Desktop Support Engineer
Internship Inland Revenue Authority Of Singapore (IRAS)
07.2018 - 12.2018
Higher Nitec - IT System and Network
ITE College East
Nitec - Infocomm Technology
ITE College East
GCE 'N' level (NA) - undefined
Bedok North Secondary School