Yao Xiang Kwek

• Enhanced event attendee experiences by providing exceptional customer service and addressing inquiries promptly.
• Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
• Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
• Provided logistical support for events, including transportation coordination and equipment management.

• Kept all prep areas clean by sweeping, mopping and washing down counters.
• Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
• Kept customers and crew areas organized.
• Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
• Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
• Delegated tasks to employees, taking skill, availability and project needs into consideration.
• Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
• Operated convection ovens and steamers to cook meats, rice and baked food items.
• Took orders, prepared meals, and collected payments.
• Cleaned and maintained all areas of restaurant to promote clean image.

• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Provided exceptional customer service to all guests and escalated concerns where needed.
• Responded to inquiries from attendees and addressed any issues or complaints.
• Implemented event protocols to maintain safety and security of all attendees.
• Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Monitored and evaluated event operations to confirm continual compliance with regulations.
• Directed and supervised event staff volunteers to maintain seamless event operations.
• Provided exceptional customer service to all guests and escalated concerns where needed

• Managed administrative logistics of events planning, event booking, and event promotions.
• Oversaw event registration process by collecting and tracking attendee information.
• Implemented protocols and procedures to effectively manage planning process.

To execute all stations in accordance with the SOP
Wear the full attire neatly
Neat and tidy hairstyle
Discipline in attendance and punctuality of work
To provide customers with the best dining experience always
To fully understand the Saizeriya Menu and be able to do effective "suggestive selling"
Good team work among fellow workers and respecting my Managers
Skills: Food & Beverage • Sales • Food Safety • Food Preparation • Customer Satisfaction • Customer Experience • Problem Solving • Communication • Customer Service • English