Yao Yao
Settlement Executive
Singapore
Summary
Experienced and adaptable logistics professional with 16 years of expertise in coordinating import and export operations, sales support, and customer service. Skilled in expediting shipping documentation, negotiating LC terms, and ensuring compliance with import/export regulations. Proficient in SAP applications, Microsoft Excel, and IBM Notes for efficient order processing and tracking. Known for maintaining accurate sales reports, statistics, and customer records, contributing to effective cash flow planning and accounts receivable/payable management. Adept at liaising with vendors, carriers, and forwarders, resolving customer concerns, and providing timely logistics support to sales and marketing teams. Committed to high-pressure work environments, with a strong dedication to cooperative success and making valuable contributions to the company.
Overview
2025
2025
years of professional experience
Work History
Logistics coordinator
Itochu Plastics Pte ltd
02.2019 - Current
- Provide timely and effective logistics support to sales and marketing teams to determine and consolidate customers’ demands
- Process sales/shipping related documentations (quotation, orders, proforma invoices etc) so that customer orders are dispatched on time
- Communicate with customer to obtain shipping instructions, coordinate shipping arrangements, confirm order status and resolve customer concerns
- Maintain up-to-date customer records, sales reports and statistics; to track the status of orders and deliveries
- Handle full LC negotiation process, activities include resolving discrepancy promptly to obtain payment from bank, Follow up on the payment status
- Ensure that all orders are complying with import and export Control regulations
- Provide information on receivables and payables for Treasury’s cashflow planning
Shipping Documentation Assistant
FPS Global Logistics Pte Ltd
1 2009 - 2 2012
- Plans and organize export documentation activities including liaison with external parties, Customer, etc
- Supervises export operation activities and liaison with respective operation departments such as Customer Service and Warehouse
- Supervises co-ordination with customer, carriers, sub-contractors or other related external parties to ensure smooth operations of the department
- Handle all shipping documentation including B/L, Invoice and Certificate of Origin
- Responsible for tracking and tracing of shipments
- Attend to customers’ and overseas agents’ complaints
- Ensures billing to customer, local and overseas agents
- Return outward declaration to carrier within 7 working days
- Arrange payments to forwarders or carriers
Senior Logistics coordinator
BDP International
01.2016 - 01.2019
- Coordination of export documentation
- Efficient and smooth handling of shipments, booking, documentation and data entry
- Preparing full set of shipping documents and permits declaration (Cert of Origin, Bill of Lading, LC & etc)
- Liaise with overseas agents/ carriers/ shipping line/ customers/ vendors on export shipments
- Attend to all customers’ inquiries via phone call and email
- Provide customer service and invoicing to customers Monitor and follow up closely with customers on any dispute’s cases
- Maintain a proper and efficient filing system of all documents for easy and systematic retrieval
Sales Coordinator – part time job
Huang Chen Corporation Pte Ltd
03.2014 - 12.2015
- Liaise with vendors/suppliers
- Attends Customers Enquiries
- Data entry/Filing/issue cheque
- Prepare packing list, invoice & B/L draft for forwarder
Sales coordinator
Nidec Singapore Pte Ltd
03.2012 - 02.2014
- Supporting the field sales team
- Maintain an efficient order processing system for customers, suppliers and forwarders
- Process orders into SAP system and keeping track of order status from regional customers
- Co-ordinate import and export arrangements
- Liaise with factories and customers on deliveries/shipments
- Access to customer website to locate delivery/stock information
- Keep track on incoming shipments
- Liaise with shipping/transport companies for delivery of cargoes to the respective warehouse
- Arrangement of shipments to customer, from other countries, include preparation of shipping documentation, and tracking sales orders to ensure that they are scheduled and sent out on time
- Issue PO through our in-house system to Nidec group of companies
- Sorting of sales and purchases document for submission to account department
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
Education
Bachelor of Arts - Logistic And Supply Chain Management
University of South Australia
Australia 04.2001 -
Skills
Shipment tracking
Customer service
Transportation management
Supply chain operations
Warehousing processes
Transportation planning
Invoicing and shipping documentation
Purchase orders
Scheduling coordination
Sales support
Salary
Current Annual Salary: SGD 69K
Expected Annual Salary: SGD 80K
Timeline
Logistics coordinator
Itochu Plastics Pte ltd
02.2019 - Current
Senior Logistics coordinator
BDP International
01.2016 - 01.2019
Sales Coordinator – part time job
Huang Chen Corporation Pte Ltd
03.2014 - 12.2015
Sales coordinator
Nidec Singapore Pte Ltd
03.2012 - 02.2014
Bachelor of Arts - Logistic And Supply Chain Management
University of South Australia
04.2001 -
Shipping Documentation Assistant
FPS Global Logistics Pte Ltd
1 2009 - 2 2012
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