WENQIAN YAN
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments.
Skilled in processing transactions, handling cash, using registers and arranging merchandise.
Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Chinese Teacher (华文老师)
MindChamps PreSchoool @ Tampines Central 6 Pte.Limited
05.2022 - 08.2023
- Motivated students to develop competency in speaking, reading and writing Chinese by hosting cultural activities.
- Utilized effective teaching techniques and materials to implement established curriculum goals and objectives.
- Demonstrated necessary social skills to manage positive and productive interactions with students, parents and school administration.
- Followed best practices of second language acquisition to design and implement sustainable Chinese program.
- Demonstrated excellent communication and collaborative skills working with other teachers and instructional aides to strengthen community and student experience.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
Course Advisor
Shaanxi Yicheng Technical School
02.2020 - 03.2022
- Utilized electronic student information systems to identify, document and track individual progress and advising activities.
- Maintained accurate knowledge of educational programs available to support student achievement and success.
- Created and maintained quarterly schedules, advising students on course schedule sequencing to keep in line with individualized educational goals.
- Maintained excellent communication with children, parents, staff and school personnel.
- Helped students develop organizational, time management and study skills.
Retail Sales Representative
Tommy Hilfiger
04.2018 - 04.2019
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Welcomed customers and provided assistance in locating and purchasing products.
- Recommended merchandise to customers based on needs and preferences.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
Xi'an Jiaotong University (Online Education)
Xi'an, China01.2025
High School Diploma -
Xi’an Experimental Secondary Vocational School
China09.2010
Skills
Ability to identify potential customers and fetch business for the employer
Good communication and persuasion skills
Creative problem solving skills
Able to make conversation politely
Proficiency with computer application Good marketing skills
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Chinese Teacher (华文老师)
MindChamps PreSchoool @ Tampines Central 6 Pte.Limited
05.2022 - 08.2023
Course Advisor
Shaanxi Yicheng Technical School
02.2020 - 03.2022
Retail Sales Representative
Tommy Hilfiger
04.2018 - 04.2019
Bachelor of Science - Business Administration And Management
Xi'an Jiaotong University (Online Education)
High School Diploma -
Xi’an Experimental Secondary Vocational School
Similar Profiles
Natalia GolaNatalia Gola
Operations Manager at 6 Columbus Hotel - Central ParkOperations Manager at 6 Columbus Hotel - Central Park
Ruth Ann MeizeRuth Ann Meize
Teacher at Central Point School District #6Teacher at Central Point School District #6
Tracy SohTracy Soh
Personal Trainer at Fitness First TampinesPersonal Trainer at Fitness First Tampines
Charlie NguyenCharlie Nguyen
Porsche Brand Ambassador at Porsche RiversidePorsche Brand Ambassador at Porsche Riverside
Tracey CramondTracey Cramond
Commercial Advisor at NHS Shared Business ServicesCommercial Advisor at NHS Shared Business Services