Yan Ping Kee
Summary
Adept at fostering community engagement and enhancing customer experiences, I excelled at spearheading the Healthier SG initiative, demonstrating exceptional communication skills, and a commitment to excellence. My background in event coordination, guest relations, and healthcare, combined with a meticulous attention to detail, and a proactive attitude, positions me as a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Healthier SG Ambassador
Ministry of Health
06.2023 - 12.2023
- In charge of setting up and developing Healthier SG in its beginning stages.
- Assisted the general public in the mass enrollment of Healthier SG, an initiative by the government.
- Displayed accurate and vast information in apps such as Healthy365, HealthHub, and SingPass. Performed troubleshooting duties.
- Answered the general public's qualms and inquiries they had about Healthier SG, and provided extra-mile services and support.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged the local community to step forward to join the initiative by encouraging them to sign up for Healthier SG.
- Assisted the team with operational policies and procedures to achieve efficient results.
- Liaised with the healthcare operations team to provide a seamless experience throughout.
- Addressed and cleared all uncertainties and doubts that the local community had about the program.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Paediatric Swabber
Health Promotion Board
06.2021 - 06.2023
- Independently obtained swab samples from minors aged 7 to 12 years, as a certified pediatric swabber.
- Involved in the swabbing of persons with intellectual disabilities (PWID), providing them with comfort and empathy.
- Enhanced patient comfort during swabbing procedure, leading to higher willingness for regular testing among the community members.
- Improved pediatric experience with clear communication and a gentle touch during sample collection.
- Increased accuracy of test results with meticulous attention to detail throughout the entire collection process.
- Collaborated with team members to manage high-volume testing sites, reducing wait times for patients.
COVID-19 Swabber
Health Promotion Board
08.2020 - 06.2023
- Demonstrated strong attention to detail when recording patient information to ensure proper follow-up measures were taken if necessary.
- Assisted in the identification of potential infection clusters through diligent swabbing and documentation practices.
- Supported public health initiatives by diligently performing swab tests to detect COVID-19 cases quickly and accurately.
- Maintained accurate records of test results, contributing to efficient data tracking and reporting efforts.
- Trained in every swab technique. Included OPMT, OPNMT, NP, OP, ART (NMT), and AN.
- Involved in the bulk testing of workers in sectors such as employees who have been under the regular routine testing regime, students, persons under quarantine, persons under phone surveillance, special operations, and persons displaying ARI symptoms during the peak of the pandemic.
- Provided assistance as a swabber assistant by preparing swab necessities and specimens.
- Administrative duties such as verifying and registering client details into the system online.
- Dealt with the sanitation of contaminated items and biohazard situations.
- Rectified all internal and external issues swiftly.
Front of House Wait Staff Member
Tamjai Samgor
03.2021 - 05.2021
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Fulfilled multiple roles, such as cashiering, waiting, and food running.
- Provided excellent customer service during the operations.
Food Coordinator
Smart City Kitchens
06.2020 - 08.2020
- Developed strong relationships with vendors, assisting them with any issues, and resolving them efficiently.
- Addressed customer concerns promptly and professionally, resolving issues swiftly to maintain positive client relations.
- Coordinated the collection and delivery of food and beverages.
- Liaised with external partners across all channels.
Restaurant Waiter
Ramen Keisuke
04.2019 - 03.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Waitress cum bartender - provided exemplary services across all cross functional roles.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Barista
PIZZAEXPRESS
04.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Fulfilled multiple roles, such as hostess, food runner, and waitress.
Bartender
Morganfield’s
10.2017 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Lead waitstaff and trainer of new crews. Ran food-running duties during peak hours.
- Provided top-notch services to clients, delivering a remarkable experience each time, sustaining customer loyalty.
Creative Intern
BBC STUDIOS
10.2018 - 02.2019
- Production intern - assisted producers and editors.
- Managed monthly make lists for on-air and offline promotions.
- Program ordering and voiceover artist booking. Compliance and delivery of promos.
- Managed inventories and courier arrangements.
- Assisted casting calls and shoots.
- Liaised with overseas partners to ensure seamless delivery.
- Provided valuable support to the creative team during high-pressure situations.
Visitor Services Associate
Gardens by the Bay
10.2015 - 02.2016
- Monitored Children's Garden spaces for safety and cleanliness, maintaining an inviting atmosphere for visitors.
- Supervising children while providing a fun, meaningful experience.
- Provided personalized assistance to visitors with special needs or requests, fostering a welcoming environment for all guests.
- Displaying excellent guest services to VIPs. Ensuring accuracy in financial transactions, phone enquires and administrative duties.
Event Coordinator
Suntec
08.2014 - 09.2014
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Diploma In Mass Media - Mass Communication
Nanyang Polytechnic
Singapore 05.2019
Skills
- Responsible and meticulous
- Experienced with children's care
- Holistic and nutritional diet expertise
- Active and sporty
- Creative and self-motivated
- Goal-oriented and driven
- Positive attitude, and attention to detail
- Strong team player, and is experienced in a fast-paced environment
- Time management and problem-solving abilities
- Able to multitask efficiently
- Excellent communication and interpersonal skills
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Japanese
Elementary (A2)
Malay
Upper intermediate (B2)
Timeline
Healthier SG Ambassador
Ministry of Health
06.2023 - 12.2023
Paediatric Swabber
Health Promotion Board
06.2021 - 06.2023
Front of House Wait Staff Member
Tamjai Samgor
03.2021 - 05.2021
COVID-19 Swabber
Health Promotion Board
08.2020 - 06.2023
Food Coordinator
Smart City Kitchens
06.2020 - 08.2020
Restaurant Waiter
Ramen Keisuke
04.2019 - 03.2020
Barista
PIZZAEXPRESS
04.2019 - 03.2020
Creative Intern
BBC STUDIOS
10.2018 - 02.2019
Bartender
Morganfield’s
10.2017 - 04.2019
Visitor Services Associate
Gardens by the Bay
10.2015 - 02.2016
Event Coordinator
Suntec
08.2014 - 09.2014
Diploma In Mass Media - Mass Communication
Nanyang Polytechnic
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