Yann Ping Chong
Summary
Proven adeptness in warehouse software systems and exceptional problem-solving skills highlighted during tenure at Benjamin Barker Aust Pte Ltd. Streamlined inventory management, enhancing efficiency by overhauling organizational systems. Demonstrated adaptability and reliability, significantly improving workflow planning and inventory control, contributing to a results-driven team environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Warehouse Assistant
Benjamin Barker Aust Pte Ltd
Singapore
05.2014 - 12.2023
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Creating product code in system for all products.
- Generate distribution list and Delivery Note of BB/Consignment/Wholesale products for all BB stores.
- Report any discrepancies of BB products to merchandiser.
- Identified damaged or defective items and send to stores to sell under defect.
- Rejected damaged items, recorded shortages and corresponded with merchandiser to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packed, secured,labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory of consignment stock to maintain sufficient supply levels to meet business and customer needs.
- Liaise with consignment supplier if a mistake is identified on delivery order and invoice matters.
- Assisting with returns and exchanges for consignment/wholesale products to restore customer confidence and prevent loss of business.
- Generate sell-through report for consignment & wholesale products.
- Prepare DO for collaboration vendor, and counter check the quantity for outgoing and incoming products to make sure quantity are tally upon receiving.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Handling monthly and yearly stock take for all stores and warehouse and cycle counts to promote accurate inventory processes.
- Generate sales report for alterations.
- Counter check the incoming and outgoing alterations item.
- Record and submit OT claim of warehouse team to HR Department.
- Ordering pantry stuff and water bottles for warehouse.
Construction Clerk
Merdeka Construction Co Pte Ltd
Singapore
11.2013 - 04.2014
- Assists the Project Manager in verifying the quantum of works completed by each contractor.
- Assists Project Manager with commissioning or updating the punch/snag list in the approved format.
- Assists in the preparation of Scope of Works, Specifications and Cost Estimates for variations to the work in progress.
- Prepares and submits daily/weekly/monthly reports on assigned project(s), utilizing the approved formats and within the agreed time frames.
- Coordination of site delivery of materials, liaise closely with main office staff for the procurement of necessary materials.
- Assist the site team for submission and collection of documents.
- Coordinate,implement,maintain and timely updating of all documents.
- Checking and filing of documentation.
Retail Supervisor
Gramophone Multimedia Pte Ltd
Singapore
06.2008 - 09.2013
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Scheduled staff and delegated assignments to effectively meet expected customer and business demands.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Mentored new sales associates to contribute to store's positive culture.
- Supervises processes and ensure smooth operations.
- Kept close eye on staff and customers to assess theft risks and maintain loss prevention goals.
- Ensuring that customers receive prompt service and quality goods and services.
Senior Retail Sales Associate
Nbc Marketing Pte Ltd
Singapore, Singapore
03.2004 - 01.2008
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Contributed to store''s overall success with effective teamwork and strong communication skills.
- Demonstrated expertise in product offerings, confidently answering questions and addressing concerns to support informed decision-making by customers.
- Provided valuable feedback to supervisors regarding customer preferences, aiding in more targeted purchasing decisions for future inventory selection.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept close eye on staff and customers to assess theft risks and maintain loss prevention goals.
- Interact with vendors for checking availability,pricing,returning damaged products and ordering customized goods.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Associate
Watson Personal Care Store Pte Ltd
Singapore
07.2001 - 02.2004
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
No Degree - Business
SMK Dato Bentara Dalam Segamat Johor
MalaysiaNo Degree - Science Education
Sek.Men.Seg Hwa Segamat Johor
MalaysiaSkills
- Warehouse Software Systems (Eurostop/Octopus)
- Receiving Shipments
- Problem-Solving
- Time Management
- Inventory Level Adjustments
- Order picking and processing
- Packaging and Labeling
- Order Management
- Documentation And Reporting
- Data Documentation
- Records Management
- Inventory Control
- Cleaning and organization
- Storage Organization
- Workflow Planning
- Reliability
- Adaptability and Flexibility
Certification
- Certified On-The-Job Training Center (OJT) , Watsons Personal Care Store Pte Ltd -Year 2002
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Senior Warehouse Assistant
Benjamin Barker Aust Pte Ltd
05.2014 - 12.2023
Construction Clerk
Merdeka Construction Co Pte Ltd
11.2013 - 04.2014
Retail Supervisor
Gramophone Multimedia Pte Ltd
06.2008 - 09.2013
Senior Retail Sales Associate
Nbc Marketing Pte Ltd
03.2004 - 01.2008
Retail Sales Associate
Watson Personal Care Store Pte Ltd
07.2001 - 02.2004
No Degree - Business
SMK Dato Bentara Dalam Segamat Johor
No Degree - Science Education
Sek.Men.Seg Hwa Segamat Johor