Summary
Overview
Work History
Education
Timeline
Generic

YanMin Chen

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Shift Manager

XIABUXIABU CATERING MANAGEMENT (SINAPORE) PTE.LTD
02.2022 - 10.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.

Duty Manager

HAIDILAO DINING PTE LTD
01.2015 - 01.2021
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Education

High School Diploma -

Guang Zhou University
Guangzhou China
06.1996 - 07.1999

Timeline

Shift Manager

XIABUXIABU CATERING MANAGEMENT (SINAPORE) PTE.LTD
02.2022 - 10.2023

Duty Manager

HAIDILAO DINING PTE LTD
01.2015 - 01.2021

High School Diploma -

Guang Zhou University
06.1996 - 07.1999
YanMin Chen