Yan Ling (Kimberly) Yang
Singapore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager, Sales & Operations
LG Household & Health Care
01.2018 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Area Sales Manager
LG Household & Health Care
01.2018 - Current
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Store Operations Manager
Tad Cosmetics Private Limited
01.2008 - 12.2017
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
- Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Led process improvements initiatives that resulted in streamlined operations workflow across departments.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Increased sales by [Number]% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Education
High School Diploma -
MDIS
Singapore12.2007
Skills
Sales Presentations
Sales strategy development
Team building and development
Action planning
Staff Management
Lead Qualification
Presentations and meetings
Sales Coaching
Goals and performance
Sales Reporting
Operations Management
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Assistant Manager, Sales & Operations
LG Household & Health Care
01.2018 - Current
Area Sales Manager
LG Household & Health Care
01.2018 - Current
Store Operations Manager
Tad Cosmetics Private Limited
01.2008 - 12.2017
High School Diploma -
MDIS
Similar Profiles
Jiayuan YuJiayuan Yu
Trade Marketing Senior Manager at LG Household & Health Care Co., LtdTrade Marketing Senior Manager at LG Household & Health Care Co., Ltd
Richard HullRichard Hull
LEAD PRINCIPAL TRAINER at PENN MEDICINE/LG HEALTHLEAD PRINCIPAL TRAINER at PENN MEDICINE/LG HEALTH
Sindol LongoriaSindol Longoria
Family Babysitter at Household CareFamily Babysitter at Household Care