Office 365
Yan Hui Melissa Lim
Nurse
Singapore
Summary
Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
21
21
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Nurse Manager
Mount Elizabeth Hospital
11.2023 - Current
- Served as key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Promoted culture of safety within department, conducting regular risk assessments and addressing potential hazards promptly.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Nurse Clinician
Woodlands Health
07.2022 - 09.2023
- Manages daily clinical work to ensure smooth operations and delivery of safe patient care to patients
- Collaborated with interdisciplinary healthcare teams to provide comprehensive and coordinated care for patients.
- Utilized advanced assessment skills to accurately diagnose patient conditions and develop appropriate treatment plans.
- Manages team of 70+ nurses - All administrative matters, leave management, problem solving, talent identification and grooming, performance management
- Part of hospital planning - actively participates in hospital development such as policies reviews, procurement matters and staff training and development in preparation for hospital opening
- Developed training curriculums, conducts regular trainings for staff
- Served as mentor for new nursing staff, promoting professional growth and enhancing overall team effectiveness.
- Enhanced patient care by implementing evidence-based nursing practices and maintaining up-to-date knowledge of medical advancements.
- Contributed significantly to development of facility-wide policies and procedures aimed at standardizing nursing practices for optimal patient outcomes.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Investigated and resolved issues affecting hospital operations and patient care.
- Educated family members and caregivers on patient care instructions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Recipient of NHG Outstanding Nurse Teacher Award 2023
Assistant Nurse Clinician
Woodlands Health
07.2020 - 07.2022
- Manages daily clinical work to ensure smooth operations and delivery of safe patient care to patients
- Collaborated with interdisciplinary healthcare teams to provide comprehensive and coordinated care for patients.
- Utilized advanced assessment skills to accurately diagnose patient conditions and develop appropriate treatment plans.
- Manages team of 60+ nurses - All administrative matters, leave management, problem solving, talent identification and grooming, performance management
- Increased nurse retention rates by implementing professional development programs and mentorship opportunities for nursing staff.
- Part of hospital planning - actively participates in hospital development such as policies reviews, procurement matters and staff training and development in preparation for hospital opening
- Developed training curriculums, conducts regular trainings for staff
- Served as mentor for new nursing staff, promoting professional growth and enhancing overall team effectiveness.
- Enhanced patient care by implementing evidence-based nursing practices and maintaining up-to-date knowledge of medical advancements.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Contributed to development of policies, procedures, and clinical guidelines within organization to ensure consistent delivery of high-quality nursing care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Investigated and resolved issues affecting hospital operations and patient care.
- Educated family members and caregivers on patient care instructions.
Military Medical Expert 4
SAF
04.2016 - 07.2020
- Teaching medics on military trauma management and critical care, while keeping skills currency in TTSH ED by doing regular ED Shifts
- ED experience + military background gives edge over management in stressful situations
- Worked closely with fellow colleagues to develop lesson plans, videos and curriculums for NSmen trainings, which includes military operations as well as medical trainings
- Contributed and consolidated formal test for medical personnel in SAF wide ATEC evaluation
- Consolidated and developed manual and doctrine for Medical Operations in SAF
- Participated in NDP as Mass Casualty 2IC
- Participated in Army Half Marathon as Nursing officer at medical post
- Participated in SAF COVID Operations in NTFGH and EXPO.
- Skilled at working independently and collaboratively in team environment.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Senior staff nurse
Tan Tock Seng Hospital
04.2008 - 04.2016
- Senior staff nurse in TTSH Emergency Department
- Participates in resuscitative efforts for critically ill patients
- Performs assessment to accurately triage patients according to their acuity
- Collaborates with physicians and other healthcare professionals to facilitate effective nursing outcomes for patients
- Recognize, respond and intervene to patient's conditions timely
- Assume role as resource personnel and mentor to junior nurses to achieve desired patient outcomes
- Participate actively in departmental hazmat course trainings and management
- Participates in quality improvement and constantly identifies opportunities for quality and skills enhancement and clinical excellence
- Provides patient education based on requirements.
Floor Manager
McDonald's
07.2003 - 04.2005
- Customer Service, Crew Management
- Created inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Ensured compliance with safety regulations, maintaining clean and hazard-free environment for staff and customers.
- Maintained aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Education
Specialist Post Graduate Diploma in Learning and Instruction Certification -
NIE - Office of Graduate Studies & Professional Learning
Singapore 04.2018 - 01.2020
Advanced Diploma in Emergency Nursing, Emergency Room/Trauma Nursing -
Nanyang Polytechnic
Singapore 10.2012 - 06.2013
Bachelor in Science (Nursing), Nursing -
Curtin Singapore
Singapore 10.2010 - 10.2012
Diploma in nursing, Registered Nursing/Registered Nurse -
Nanyang Polytechnic
Singapore 04.2005 - 04.2008
GCE O LEVELS -
Evergreen Secondary School
Singapore 01.2001 - 12.2004
PSLE -
Qihua Primary School
01.1994 - 12.2000
Skills
Training & Development
Customer Service
Nursing Care
Clinical expertise
Direct Patient Care
Healthcare Management
Clinical Supervision
Department management
Strong Clinical Judgment
Medical Records Management
Professionalism
Certification
Certificate of Registration - Singapore Nursing Board
Professional Highlights
- Appointed as Medical Operations Officer in Division and Covid operations. I have led major operational works during COVID, and developed workflows and teaching materials for the medics.
- Planned, facilitated and executed large scale events such as Unit family day, Army Half Marathon and NDP.
- Managing over 60 subordinates on their administrative matters, as well as training and career development plans.
- Organisation level - participated in procurement matters involving development of critical criteria and sample evaluation. Reviewed and developed medical doctrine in the SAF.
- Involved in reviewing of policies and workflows, and hospital level engagement.
Training And Development
- Paramedic Level 3 trained
- BCLS/LSCN/APLS trained
- Advanced Diploma in Emergency Nursing
- Specialist Postgraduate Diploma in Learning and Instruction from NIE
- NHG Clinical Instructor trained
- Contributed and consolidated formal test for medical personnel in the SAF wide ATEC evaluation.
- Consolidated and developed manual and doctrine for Medical Operations in SAF.
- Formulate nursing lesson plans and learning materials, as well as conducting regular basic and advance trainings for nurses.
- Groomed senior nurses to take on role of a course facilitator.
- Groomed ANC in clinical and staff management.
Accomplishments
- Valedictorian in Emergency Medical Services - Level 3 course - SAF & SCDF
- Recipient of Outstanding Adjunct Instructor award in 2019. - SAF
- Recipient of the Commendation Coin from the Chief of Army Medical Corp for the exemplary work during Covid. - SAF
- Speaker in WH trauma conference 2021.
- Recipient of NHG Outstanding Nurse Teachers Award 2023.
Software
Microsoft Words
Powerpoint
Microsoft Excel
Timeline
Nurse Manager
Mount Elizabeth Hospital
11.2023 - Current
Nurse Clinician
Woodlands Health
07.2022 - 09.2023
Assistant Nurse Clinician
Woodlands Health
07.2020 - 07.2022
Specialist Post Graduate Diploma in Learning and Instruction Certification -
NIE - Office of Graduate Studies & Professional Learning
04.2018 - 01.2020
Military Medical Expert 4
SAF
04.2016 - 07.2020
Advanced Diploma in Emergency Nursing, Emergency Room/Trauma Nursing -
Nanyang Polytechnic
10.2012 - 06.2013
Bachelor in Science (Nursing), Nursing -
Curtin Singapore
10.2010 - 10.2012
Senior staff nurse
Tan Tock Seng Hospital
04.2008 - 04.2016
Diploma in nursing, Registered Nursing/Registered Nurse -
Nanyang Polytechnic
04.2005 - 04.2008
Floor Manager
McDonald's
07.2003 - 04.2005
GCE O LEVELS -
Evergreen Secondary School
01.2001 - 12.2004
PSLE -
Qihua Primary School
01.1994 - 12.2000