Yang Zhou Gan
Summary
Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Sushi Chef
Sushi Zammai Japanese Restaurant
03.2020 - 01.2021
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Supported front-of-house staff during busy periods by efficiently executing orders according to guest specifications.
Supervisor
Long Hiong Seafood Farm Village
02.2021 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted customer retention by consistently providing excellent support.
Restaurant Captain
Bee Hiong Palace Restaurant
05.2023 - 09.2023
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
Restaurant Captain
Gyu Kaku Japanese Restaurant
10.2023 - Current
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Worked closely with management to tackle operational challenges and foster teamwork.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Education
Secondary School Completion -
SMK Sungai Pelek
Malaysia2019
Skills
- Exceptional leadership
- Food preparation
- Staff scheduling
- Menu design
- Adaptable and flexible
- Time management abilities
- Team management
- Cash handling expertise
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Restaurant Captain
Gyu Kaku Japanese Restaurant
10.2023 - Current
Restaurant Captain
Bee Hiong Palace Restaurant
05.2023 - 09.2023
Supervisor
Long Hiong Seafood Farm Village
02.2021 - 05.2023
Sushi Chef
Sushi Zammai Japanese Restaurant
03.2020 - 01.2021
Secondary School Completion -
SMK Sungai Pelek
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