YANG Xiaotong
Summary
Highly skilled and customer-focused professional with a strong understanding of the skills and abilities necessary for success. Demonstrates exceptional task prioritization and a commitment to delivering excellent customer service. Brings extensive training and experience to tackle new professional challenges. Possesses a comprehensive understanding of customer needs and effective sales strategies as an intuitive retail sales consultant, resulting in client base growth and retention. Additionally, excels in innovative design skills to create unique looks that inspire customer confidence.
Overview
9
9
years of professional experience
Work History
Reatail Sales Consultant
I-Primo
03.2024 - Current
- Greet and assist customers in a professional, courteous manner.
- Understand customers’ needs, especially for engagement and wedding rings.
- Offer personalized recommendations to help customers choose the perfect ring.
- Certified by GIA for advanced understanding of product features.
- Handle follow-ups with customers to ensure satisfaction.
- Process sales transactions and documentation accurately.
- Attend training sessions and promotional events.
Beauty Advisor
Luxasia Pte Ltd (Byredo)
12.2022 - 12.2023
- Recommended fragrance, candle and beauty products to meet individual customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Listened to customer needs and desires to identify and recommend optimal products.
Casino Croupier
RESORTS WORLD SENTOSA
12.2015 - 09.2020
- Overseeing gambling activities
- Responsible for explaining and enforcing the rules and wagering guidelines for games
- Conducting the games, chip processing, calculate the odds
- Good customer services, follow floor instructions from supervisors and pit managers.
Education
High School Diploma -
Shenyang Polytechnic College
China07.2015
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Reatail Sales Consultant
I-Primo
03.2024 - Current
Beauty Advisor
Luxasia Pte Ltd (Byredo)
12.2022 - 12.2023
Casino Croupier
RESORTS WORLD SENTOSA
12.2015 - 09.2020
High School Diploma -
Shenyang Polytechnic College
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