YANG YANG
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager Of Futures
Clarksons Platou Futures Limlted
03.2025 - Current
- Resolved escalated customer complaints in a timely manner.
Iron Ore Desk Head
Clarksons Futures Limlted
03.2020 - 03.2025
- Executed buy and sell orders on behalf of clients, ensuring optimal timing and pricing to maximize returns.
- Developed training materials for new hires based on their individual needs.
- Resolved disputes between clients or between clients and brokers quickly and effectively.
- Reviewed broker commissions on a regular basis to ensure accuracy according to established policies.
Iron Ore Broker
Clarksons Platou Futures Limlted
06.2014 - 03.2020
- Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
- Developed long-term relationships with customers by providing personalized service and advice.
- Completed sales order tickets and processed client-requested transactions.
- Negotiated between sellers and buyers over property prices and settlement deals.
Education
Bachelor of Science -
Shenyang University of Technology
09-2010
Skills
- Customer service
- Conflict resolution
- Financial analysis
- Sales strategy
- Market research
- Team leadership
Certification
- NFA (NATIONAL FUTURES ASSOCIATION)REGISTERED LICENSE since 2025
- MAS (Monetary Authority of Singapore) REGISTERED LICENSE since 2017
Timeline
Branch Manager Of Futures
Clarksons Platou Futures Limlted
03.2025 - Current
Iron Ore Desk Head
Clarksons Futures Limlted
03.2020 - 03.2025
Iron Ore Broker
Clarksons Platou Futures Limlted
06.2014 - 03.2020
Bachelor of Science -
Shenyang University of Technology