Summary
Overview
Work History
Education
Skills
Languages
Generic
YANG PAN

YANG PAN

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Charles & Keith (S) PTE LTD
12.2014 - Current
  • Currently working in operational department as 1st in-charge at City Link Mall Branch
  • Daily/Weekly/Monthly sales management (work on sales planning and forecasting)
  • Analyze overall sales performance and make action plan
  • Analyze and make action plan regarding top sellers and slow sellers
  • Rotated merchandise and displays to feature new products and promotions (Visual Merchandising)
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Instruct and train team members on product knowledge, service and sales skills
  • Inventory Management : Analyze inventory counts remained within weekly tolerance levels
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Tourist Guide

Huter International Travel & Tourism L.L.C
05.2014 - 06.2014
  • Built personal relationships with guests to promote positive experiences.
  • Researched information in Dubai to provide accurate, detailed tours.
  • Guided groups of up to 30 people on scheduled tours.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.

Education

No Degree - Tourism Management

Shandong College of Tourism And Hospitality
Shandong, China
07.2016

Skills

  • Language:
  • Mandarin b-grade, WPLN-6 (SG)
  • Software: Microsoft Office
  • Business Leadership
  • Customer Relations
  • Coaching and Mentoring
  • Sales and Marketing

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

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YANG PAN