Yang Jing (pr)
Summary
Excelled in inventory management and staff supervision, significantly improving efficiency. Skilled in team leadership and outstanding communication, adept at fostering a positive environment and driving customer service excellence. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
16
16
years of professional experience
Work History
Store Manager
Rising Sun Management Service (Shell Petrolum)
01.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
BLU-BONETZ (Shell Petroleum )
10.2008 - 01.2019
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Degree - Majoring in Chinese Language And Literature
Minjiang University of China
CHINASINGAPORE WORKFORCE SKILL SQUALIFICATIONS
SingaporeSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Customer Service Management
- Team leadership and coaching
- Outstanding communication skills
- Inventory Management
- Shift Scheduling
- POS Systems
- Staff Management
- Staff Supervision
Additional Information
Proficiency in Microsoft office：Word/ Excel/ PowerPoint
Languages
Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Timeline
Store Manager
Rising Sun Management Service (Shell Petrolum)
01.2019 - Current
Store Manager
BLU-BONETZ (Shell Petroleum )
10.2008 - 01.2019
Degree - Majoring in Chinese Language And Literature
Minjiang University of China
SINGAPORE WORKFORCE SKILL SQUALIFICATIONS
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