Yana Kee
Summary
Professional in account management, delivering consistent results through effective client relationship building and strategic planning. Known for prioritizing team collaboration and adapting to evolving client needs. Expertise in problem-solving and project coordination, valued for reliability and flexibility.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Assistant Account Manager
XTRA Designs Pte Ltd
04.2021 - Current
- Built and fostered business network with key clientele within Architecture & Design community
- Strong in presentation to potential client/ developer/ architect/ designer
- Take charge of sales pitch exercise includes design proposal and offer, tender interview and questionnaires
- Sales mentorship to team members on product training, business plans and sales strategies
- Successfully completed high profile projects fitted with our products into brand portfolio
- Achieved $2.2m outstanding sales figures in 2022 and exceeding annual targets of $1.5m
- Notable contributions are Linkedin Office At MPFC, Seaside, Watertown Residences and many other developments
- Attended international trade fairs Salone Del Mobile Italy and various visits to respective brand partners in country of origin
- Established relationship with brand principals and preferred partners
- Running and participation in multiple tenders on hospitality and residential developments
- Skills involved: Cost management, Government tender procedures, project managements, Case Study understanding and developments
- Skills so far limited to SMC / MMC – unable to advance to MNC – where the sales and marketing will be of a different level with support
- Skills: Understanding market demands and resources, finding new solutions / supply resource to fit into new market demands – this will build up capabilities for the company
- Once demands are uncovered, I am capable and experienced to understand market demands and find solutions and supplies to suit the demands
Sales Manager
Perfect Windows System
11.2020 - 03.2021
- Cold calling and active discovering of new account base
- Understanding budget requirements, and discussing new business opportunities in commercial Design and build market
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Marketing Manager
Acoustic Wall System
08.2019 - 01.2020
- Conducting client pitches, formulating presentations and showcasing new product lines to encourage active business growth
- Identify new business opportunities within the commercial market segment
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Senior Sales Executive
Marquis HQO Pte Ltd
08.2010 - 07.2019
- Building B2B relationships with current and acquiring new accounts
- Successfully acquired 140% new clients within a span of 5 years
- Increased the company portfolio of projects through multiple successful tender awards
- Highest awarded single project of value up to $300,000
- Excellent skill in handling multiple vendors helped in the execution and management of a million dollar project
- As a result of strong coordination, planning and utilizing of resources, the project achieved a strong profit level of more than 40%
- Increased market presence by serving up to 50 accounts from 3rd year onwards
- Overachieving expected Sales target consecutively for 3 years (Annual Sales Target: $1m per year)
- Leading, guiding and mentoring 1 junior sales staff to achieve a team target of more than $1.5mil annual sales target
Police Officer
Singapore Police Force – Police Coast Guard
10.2004 - 06.2010
- Achieved post of crew commander to handle and lead a crew of 4 pax in a 12 hr shift
- Attained Firefighting Certification and achieved qualifications as a professional First Aider
- Licensed in Class 3 Driving and PPCDL craft licenses
- Worked on and successfully implemented a method of retrieving body from the ocean to the boat – this gives high competency and productivity levels to the patrol teams across the various posts in the department
- Took part in a high-speed pursue operation and successfully apprehended 3 criminals for cigarette smuggling
Camp Instructor / Facilitator
Singapore Scouts
12.2003 - 12.2007
- Lead a team of leaders to plan and execute a canoe expedition for Disabled teenagers in 2005
- Cultivating and moulding teens in life values through activities
- Develop camp initiatives and directions
- Running the operations of the camp
- Growing a new generation of leaders with positive sets of values and social awareness
Education
Some College (No Degree) - College
Junior College
SingaporeSkills
- Budget Control
- Strategic Negotiations
- Effective Presentation Skills
- Effective Client Engagement
- On-Site Problem Solving
- Vendor Relationship Management
- Logistical Project Management
- Effective Team Coordination
- Tender Management
- Requirement Analysis
- Advanced Written and Verbal Chinese Skills
- Advanced Excel Skills
- Advanced Sales Approaches
- Collaborative Project Engagement
- Strong Organizational Abilities
- Strategic Decision-Making
- Effective Relationship Management
- Problem-Solving Skills
- Customer Relationship Handling
- Data Analysis Proficiency
- Effective Contract Negotiations
- Analytical Problem-Solving
- Simultaneous Task Management
- Trusted Commitment
- Client Feedback Management
Timeline
Assistant Account Manager
XTRA Designs Pte Ltd
04.2021 - Current
Sales Manager
Perfect Windows System
11.2020 - 03.2021
Marketing Manager
Acoustic Wall System
08.2019 - 01.2020
Senior Sales Executive
Marquis HQO Pte Ltd
08.2010 - 07.2019
Police Officer
Singapore Police Force – Police Coast Guard
10.2004 - 06.2010
Camp Instructor / Facilitator
Singapore Scouts
12.2003 - 12.2007
Some College (No Degree) - College
Junior College
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