Yana Abd Rahmam
Summary
Dynamic Telemarketing Supervisor at Beautehub International Pte Ltd, recognized for enhancing team performance through strategic training and effective leadership. Expert in call center operations and employee motivation, successfully reduced turnover rates while boosting customer satisfaction. Proven ability to leverage data-driven insights for optimized lead generation and resource allocation.
Overview
13
13
years of professional experience
Work History
Telemarketing Supervisor
Beautehub International Pte Ltd
08.2012 - Current
- Championed continuous improvement initiatives within the team through regular review meetings, brainstorming sessions, and targeted workshops.
- Reduced employee turnover rates with strong leadership, motivational techniques, and ongoing support.
- Contributed to the development of annual budgets and resource allocations based on historical trends and projected needs analysis.
- Conducted regular performance reviews for agents, identifying strengths and areas for growth while setting achievable targets for improvement.
- Ensured compliance with industry regulations and company policies through diligent oversight of daily activities.
- Optimized call center operations through efficient workforce planning and schedule management.
- Enhanced customer satisfaction levels through consistent quality assurance monitoring and feedback for agents.
- Improved telemarketing team performance by implementing effective coaching and training strategies.
- Collaborated with marketing teams to create cohesive campaigns, maximizing lead generation potential.
- Maximized lead generation results by utilizing data-driven insights to optimize calling lists and targeting strategies.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of individual achievements.
- Facilitated the onboarding process for new hires, providing comprehensive training and mentorship opportunities.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Education
PSLE -
Teck Ghee Primary School
Ang Mo KioSkills
- Employee motivation
- Training and coaching
- Call monitoring
- Script development
- Call center operations
- CRM software
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Staffing and scheduling
- Relationship building
- Team management
- Team building
- Leadership development
- Task prioritization
- Self motivation
- Sales presentations
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Training and development
- Operations management
- Sales process management
- Goal setting
- Professionalism
- Staff management
- Interpersonal communication
- Strategic planning
- Sales leadership
- Complaint resolution
- Time management abilities
- Continuous improvement
- Product and service sales
- Written communication
- Personnel management
- Sales reporting
- Data analysis
- Performance management
- Process improvement
- Negotiation
- Employee coaching
- Marketing
- Analytical skills
- Staff recruitment
- Financial analysis
- Lead generation
- Resource allocation
- Account penetration
- Communication
- Train employees
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
- Document management
- Schedule coordination
- Work Planning and Prioritization
- Scheduling
- Employee supervision
- Deadline adherence
- Document control
- Bookkeeping
- Resourceful and analytical
- Mail handling
- Timesheet processing
- Multiple priorities management
- Performance improvement
- Flexible schedule
- Executive support
- Technical support
- Record preparation
- Technical documentation
- Multi-line phone systems
- Filing system organization
- Financial reporting
- Payroll administration
- Database management
- Calendar management
- Report generation
- User access control
- Payroll Reporting
- Payroll Processing
- Payroll Control
- Payroll understanding
- Time Tracking and Payroll Administration
- Payroll Administration
- Payroll
- Payroll coordination
- Payroll assistance
- Payroll administration experience
- Payroll submission
- Payroll preparation
- Payroll management
- Payroll support
- Payroll Preparation and Processing
- Administering payroll
- Understanding of payroll services
Timeline
Telemarketing Supervisor
Beautehub International Pte Ltd
08.2012 - Current
PSLE -
Teck Ghee Primary School
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