Summary
Overview
Work History
Education
Skills
Timeline
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Yan Man Hei

Yan Man Hei

Summary

Equipped with strong problem-solving abilities and willingness to learn. Proficient and detail-oriented in Microsoft Excel, data management, and consistently meeting deadlines. Adaptable and experienced with handling customer interactions and resolving issues promptly.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Customer Service Officer (Part-time)

The Blue Pocket Services Pte Ltd
04.2024 - Current
  • Maintained a high level of relevant promotion campaign knowledge to effectively assist customers with accurate information and recommendations.
  • Efficiently address and resolve customer inquiries and concerns.
  • Addressed complaints and resolve dissatisfaction by employing timely and on-point solutions.
  • Assisted customers with processing purchases for parking coupons and redeeming gifts during qualifying campaign periods
  • Conducted accurate stock takes to ensure all gifts and promotional items were properly accounted for.
  • Handled cash and digital payments for playground ticket sales, while enforcing rules to ensure safety of children.
  • Resolved customer and tenant complaints by actively listening, identifying issues, and providing timely, effective solutions.
  • Developed a Standard Operating Procedure (SOP) for staff reference.
  • Trained and guided new part-time staff on service counter procedures

Finance and Accounts Officer

Kino Biotech Pte Ltd
05.2021 - 08.2022
  • Maintained accurate records of transactions
  • Managed accounts receivable, ensuring accurate recording of all transactions.
  • Collaborated with cross-functional teams for data collection to improve financial reporting accuracy.
  • Facilitated month-end and year-end closing procedures, minimizing errors and delays in financial statements preparation.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Generate sales invoice on daily basis, upon receipt of billing information.
  • Consistently met deadlines for regulatory filings and organizing documents while maintaining high levels of accuracy throughout documentation processes.

Assistant Accountant (Internship)

Milly’s Group Pte Ltd
04.2019 - 08.2019
  • Assisted with timely month-end closing procedures.
  • Supported audit preparation by compiling relevant documents, organizing financial documents efficiently, and addressing auditor inquiries.
  • Tallying of daily sales in Excel sheet
  • Reviewed general ledger entries and assessed accuracy.
  • Telecommunication customer service (enquiries, bookings, feedbacks, aftersales, etc)
  • Drafted and design seasonal promotion service and product menu
  • Other ad-hoc duties

Education

Diploma in Business Practice - Accounting

Nanyang Polytechnic
04.2001 -

Higher Nitec in Accounting -

ITE College East
04.2001 -

O Level -

Hougang Secondary School
04.2001 -

PSLE -

Yio Chu Kang Primary School
04.2001 -

Skills

Customer support

Service recommendations

Administrative support

File and database management

Data entry

Microsoft Excel

Invoicing and billing

Journal entries

Adaptability

Effective communication

Timeline

Customer Service Officer (Part-time)

The Blue Pocket Services Pte Ltd
04.2024 - Current

Finance and Accounts Officer

Kino Biotech Pte Ltd
05.2021 - 08.2022

Assistant Accountant (Internship)

Milly’s Group Pte Ltd
04.2019 - 08.2019

Diploma in Business Practice - Accounting

Nanyang Polytechnic
04.2001 -

Higher Nitec in Accounting -

ITE College East
04.2001 -

O Level -

Hougang Secondary School
04.2001 -

PSLE -

Yio Chu Kang Primary School
04.2001 -

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Yan Man Hei