Yamin Zulkefli
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and optimizing logistical operations. At GrabFood, significantly improved delivery efficiency and customer feedback through meticulous route planning and exceptional service. Skilled in critical thinking and stress management, adept at fostering teamwork and collaboration. Demonstrates strong communication skills and reliability, committed to achieving excellence in customer service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Delivery Rider
GrabFood
05.2020 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Intern
Seatrium
04.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Logistics Worker
SATS
12.2019 - 02.2020
- Supported company growth initiatives by scaling up logistics infrastructure accordingly.
- Conducted thorough analyses of transportation routes to identify opportunities for increased efficiency and cost savings.
- Optimized storage space usage by organizing products according to size, weight, and frequency of use.
- Reduced order processing time with accurate documentation and prompt communication between teams.
Customer Service Representative
AMK HUB
10.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Offshore & Sustainable Energy
Ngee Ann Polytechnic
Singapore04.2027
Marine Offshore & Technology
ITE College Central
Singapore04.2024
Aerospace Machining Technology
ITE College Central
Singapore05.2022
Skills
- Professionalism and Courtesy
- Traffic Rules Compliance
- Reliability and punctuality
- Safety Awareness Training
- Strong Communication Skills
- Critical thinking abilities
- Stress management capabilities
- Teamwork and Collaboration
- Positive Attitude
- Punctual and Reliable
- Customer Service
- Map reading and navigation skills
Hiking
During my free time or off days, I enjoy spending time by going on hikes to distress and keep myself fit and healthy.
Languages
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
Intern
Seatrium
04.2023 - 08.2023
Delivery Rider
GrabFood
05.2020 - Current
Logistics Worker
SATS
12.2019 - 02.2020
Customer Service Representative
AMK HUB
10.2019 - 12.2019
Offshore & Sustainable Energy
Ngee Ann Polytechnic
Marine Offshore & Technology
ITE College Central
Aerospace Machining Technology
ITE College Central
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