CRM & ERP Systems
Yamin Theingi
Assistant Operations Manager
Bangkok
Summary
Dedicated Operations and Administrative professional with over 7 years of experience supporting daily business operations, improving workflow efficiency, and delivering reliable administrative support. Strong in coordination, documentation, process improvement, and stakeholder communication. Proven ability to handle multiple tasks, solve problems effectively, and maintain accuracy in a fast-paced environment. Seeking an opportunity to contribute my operational expertise and administrative strengths to a stable and high-performing organization.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Assistant Operations Manager
Myan Future Co., Ltd.
03.2024 - 10.2025
- Oversee daily operations and ensure alignment with organizational goals
- Supervised daily agency operations, including student counseling, admissions processing, and documentation.
- Assisted with budgeting, purchasing, and vendor coordination to support office needs.
- Handle escalated issues and provide effective problem resolution.
- Manage vendor relationships and negotiate service agreements.
- Collaborate with marketing and support teams to enhance customer satisfaction.
- Ensured accuracy and completeness of application files, financial documents, and visa submissions.
- Develop and implement operational strategies to improve efficiency and productivity.
Assistant Operations Manager
itGateway Technology Group
09.2019 - 01.2024
- Assist the Operations Manager in overseeing day-to-day operations of the organization.
- Built and maintained strong relationships with clients, vendors, and partners.
- Managed IT procurement activities and maintained proposal documentation and service contracts.
- Monitored budgets, expenses, and operational costs to support financial control.
- Managed client accounts end-to-end to ensure satisfaction.
- Handled customer issues quickly and professionally.
- Ensured clear communication to maintain workflow efficiency.
- Created digital content to enhance brand visibility and engagement.
- Collaborated with business and IT teams to align project objectives.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
Operations Officer
KBZ Bank
05.2017 - 08.2019
- Monitored daily system operations to ensure smooth banking software performance.
- Assisted users with system issues and provided troubleshooting support.
- Supported system updates, testing, and deployment.
- Ensured data accuracy and compliance with banking policies.
- Prepared usage and performance reports as required.
- Maintained confidentiality and ensured secure handling of customer information.
- Coordinated with internal departments to resolve operational or customer-related issues.
Customer Service Representative
Telenor Call Center
07.2015 - 04.2017
- Responded to customer inquiries across phone, email, and chat promptly and professionally.
- Keep records of customer information, and feedback on the software.
- Coordinated with internal teams to ensure timely follow-up and problem resolution.
- Provided accurate information regarding products, services, and procedures.
- Handled complaints with patience and professionalism to ensure customer satisfaction.
- Identified customer needs and recommended suitable solutions.
Education
Diploma - Business Management & Administration
Institute of Commercial Management
UK 04.2001 -
Bachelor of Arts - Myanmar
Dagon University of Distance Education
Myanmar01.2016
Diploma - Information Technology
National Management Degree Collage
Myanmar 04.2001 -
Skills
Operations management
Software
Microsoft 365
Google Workspace
Microsoft Outlook
Canva
Social Media Tools
Timeline
Assistant Operations Manager
Myan Future Co., Ltd.
03.2024 - 10.2025
Assistant Operations Manager
itGateway Technology Group
09.2019 - 01.2024
Operations Officer
KBZ Bank
05.2017 - 08.2019
Customer Service Representative
Telenor Call Center
07.2015 - 04.2017
Diploma - Business Management & Administration
Institute of Commercial Management
04.2001 -
Diploma - Information Technology
National Management Degree Collage
04.2001 -
Bachelor of Arts - Myanmar
Dagon University of Distance Education