JIAN CHENG YAP
Summary
Detail-oriented professional with strong critical thinking and time management skills. Proven ability to enhance customer experiences and resolve issues effectively in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operation Executive
Ideal Marine Services (S) Pte Ltd
Singapore, Singapore
09.2025 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Liaised with vessel Captains, vendors and Government authorities.
Property Officer
Knight Frank Property & Facilities Management Pte Ltd
Singapore, Singapore
06.2024 - 09.2025
- Liaised with contractors and vendors to oversee maintenance projects, ensuring timely completion and quality service.
- Conducted regular renovation and/or site inspections, ensuring compliance with safety standards and maintenance protocols.
- Coordinated and oversaw enhancement projects such as Electric Vehicle charger installation, adaptation of Smart Intercomm system and landscaping enhancements.
- Performed ad-hoc tasks given by superiors.
Administrative Assistant
Knight Frank Property & Facilities Management Pte Ltd
Singapore, Singapore
02.2022 - 03.2022
- Managed daily office operations, ensuring smooth workflow and efficient communication across departments.
- Coordinated scheduling and logistics for meetings, enhancing team collaboration and productivity.
- Prepared and maintained accurate documentation, supporting compliance with company policies and procedures.
- Developed and implemented filing systems, improving document retrieval efficiency for the entire office.
Intern
Knight Frank Property & Facilities Management Pte Ltd
Singapore, Singapore
09.2021 - 02.2022
- Coordinated site inspections and developed reports on facility conditions.
- Supported project teams by organizing documentation and scheduling meetings.
- Collaborated with vendors to ensure timely delivery of services and supplies.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Counter Cashier
Texas Chicken Singapore
Singapore, Singapore
03.2019 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Assisted in training new staff on cash handling procedures and service standards.
- Prepared and delivered orders accurately to customers and able to cope with high stress from peak lunch/dinner hours.
Education
Diploma in Real Estate Business
Ngee Ann Polytechnic
Singapore, Null, Singapore04-2022
Skills
- Friendly, positive attitude and willingness to learn and adapt
- Attention to detail
- Critical thinking
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
Timeline
Operation Executive
Ideal Marine Services (S) Pte Ltd
09.2025 - 01.2026
Property Officer
Knight Frank Property & Facilities Management Pte Ltd
06.2024 - 09.2025
Administrative Assistant
Knight Frank Property & Facilities Management Pte Ltd
02.2022 - 03.2022
Intern
Knight Frank Property & Facilities Management Pte Ltd
09.2021 - 02.2022
Counter Cashier
Texas Chicken Singapore
03.2019 - 07.2021
Diploma in Real Estate Business
Ngee Ann Polytechnic