Xueqin Song
Summary
Accomplished Spa Manager with a proven track record at De Pure Spa, enhancing facility efficiency and client satisfaction through expert staff management and strategic planning. Skilled in employee supervision and interpersonal communication, I boosted productivity by 20%. Specialize in customer acquisition and fostering team collaboration, ensuring top-notch spa operations and service excellence.
Overview
8
8
years of professional experience
Work History
Spa Manager
De Pure Spa
Changi Road
05.2019 - Current
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Ran a Private Massage Therapy Business
Self Employed
Nanchang China
05.2018 - 04.2019
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Spa Therapist
V Spa
Marine Parade
08.2016 - 04.2018
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Fostered friendly, warm, and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Education
Massage Therapy -
Nanchang City First Vocation School
Nanchang China07.2009
Nanchang City Shengmi Middle School
Nanchang China06.2006
Skills
- Customer Acquisition
- Performance Evaluations
- Facility Maintenance
- Schedule Coordination
- Staff Management
- Budget Administration
- Employee Coaching
- Assignment Delegation
- Budget Planning
- Appointment Scheduling
- Promotions coordination
- Spa operations
- Team Leadership
- Strategic Planning
- Interpersonal Skills
- Team Collaboration
- Problem-solving aptitude
- Decision-Making
- Effective Communication
- Employee Supervision
Timeline
Spa Manager
De Pure Spa
05.2019 - Current
Ran a Private Massage Therapy Business
Self Employed
05.2018 - 04.2019
Spa Therapist
V Spa
08.2016 - 04.2018
Massage Therapy -
Nanchang City First Vocation School
Nanchang City Shengmi Middle School