XUE QI WU
Commercial Manager
Summary
A results-driven and strategically minded Commercial Manager with over 13 years of experience in the maritime industry. Adept at driving revenue growth, managing contracts, and optimizing operational efficiencies within the marine services sector. Strong expertise in market analysis, pricing strategies, and building lasting vendor relationships. Proven ability to negotiate high-value contracts, lead cross-functional teams, and achieve business objectives. Known for a strategic approach to complex problems and delivering measurable business results in a competitive industry.
Overview
14
14
years of professional experience
Work History
Commercial Manager
Divetech Marine Services Pte Ltd
09.2024 - Current
- Negotiated and managed yearly commercial contracts with clients, ensuring profitability and fostering long-term business relationships.
- Developed strong relationship with key stakeholders through strategic consulting, targeted prospection and delivery of high quality of services, maintaining client's loyalty and retention.
- Oversee the evaluation and qualification of new business opportunities within the inshore underwater services sector.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Collaborate with operation teams, technical specialists and top management to tailor service offerings to client specifications while ensuring safety and regulatory compliance.
- Lead the Marketing team to prepare for 3rd party quality management system audit as marketing department representative, achieving flawless audit result
- Stay informed on industry advancements, including new technologies, regulatory changes, and environmental best practices, to ensure continuous business improvement and competitive advantage
Assistant Commercial Manager
Divetech Marine Services Pte Ltd
09.2022 - 09.2024
- Investigated with operation team for poor cleaning incidents/complaint cases and implemented improved job procedures on quality control to prevent future recurrence
- Provided best resolutions to clients through continuous effort in delivering best positive service experience, to maintain and enhance long term relationship
- Oversee daily work progress in office, as well as operation progress on site
- Collaborated and worked with IT consultants to implement a new ERP according to organization requirements
- Facilitated communication between internal business stakeholders and IT consultants, ensuring alignment between technical solutions and business objectives during transition period
- Provided Supervision and career coaching to junior staff, ensuring successful on-boarding of new employees
Marketing & Technical Executive
Divetech Marine Services Pte Ltd
04.2013 - 09.2022
- Explained and negotiated with clients on submitted quotations for all queries prior job commencement, in order to secure job order ensuring stable monthly sales revenue
- Handled invoicing and payment issues after job completion to satisfy clients' needs and requirements
- Resolved urgent diving operational issue at job site with stakeholders effectively in close communication to ensure smooth operational progress daily
- Monitoring payment status/schedule with clients to avoid delaying in payment progress, ensuring company cash flow adequacy
Marketing & Admin Assistance
Divetech Marine Services Pte Ltd
04.2011 - 04.2013
- Worked closely with internal operation team to execute diving work plan, ensuring timely job execution
- Assisted proactively with senior marketing personnel to liaise with external stakeholders (Vessel Owners/Charterers/Brokers/Agents/Port authorities) to provide quotation, to plan job schedule ensuring smooth operational progress to meet clients' requirements
- Issued and managed daily report and invoice after job completion
- Issued monthly Statement of Account
Education
BA(Hons) - Business with Logistic & Supply Chain Management
University of Northumbria
04.2020 - 2022.03
Diploma - Media Communication Technology
Temasek Polytechnic
01.2008 - 2011.01
GCE ‘O' Level -
Yio Chu Kang Secondary School
01.2002 - 2007.01
Skills
- Proficient in Microsoft Office, Premiere Pro video editor
- Proficient in Microsoft BC365
- Certificated makeup artist (Professional in bridal makeup)
- Excellent command of English, Mandarin
Timeline
Commercial Manager
Divetech Marine Services Pte Ltd
09.2024 - Current
Assistant Commercial Manager
Divetech Marine Services Pte Ltd
09.2022 - 09.2024
BA(Hons) - Business with Logistic & Supply Chain Management
University of Northumbria
04.2020 - 2022.03
Marketing & Technical Executive
Divetech Marine Services Pte Ltd
04.2013 - 09.2022
Marketing & Admin Assistance
Divetech Marine Services Pte Ltd
04.2011 - 04.2013
Diploma - Media Communication Technology
Temasek Polytechnic
01.2008 - 2011.01
GCE ‘O' Level -
Yio Chu Kang Secondary School
01.2002 - 2007.01
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