Xuelin Samantha Ng
Summary
Motivated and achievement-oriented individual seeking to enhance skills and knowledge in sales operations. Experienced in order process flow and customer relationship development, with a proven record of success. Proficient in MS Office Suite and skilled in pre/post-sales support.
Committed to applying learning and contributing to the growth of sales operations.
Overview
17
17
years of professional experience
Work History
Senior Associate Specialist, Business Operations
NTT Singapore Pte. Ltd.
11.2023 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Streamlined business operations by identifying inefficiencies and implementing process improvements.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations such as using Salesforce Dashboard in a daily basis.
- Optimized resource allocation for increased productivity by conducting thorough data analysis.
Offensive Security Enablement Manager (APAC)
BT Singapore Pte Ltd
07.2019 - 05.2023
- Accountable for delivering and managing BT's operational strategy on penetration testing and ethical hacking
- Lead on management third party suppliers providing penetration testing and ethical hacking services to BT
- Lead on and contribute to penetration tests and using your area of expertise, challenge all avenues of attack and adapt to overcome problems to excellent professional standards, and make sure that the pre-planning and reporting is done properly too
- Responsible for providing job scopes for commercial and Protect BT ethical hacking services within my area of expertise
- For commercial work, this will also include providing accurate pricing models for consumption by the customer
- Accountable for agreeing and implementing strategic penetration test strategies for BT's customer facing units/lines of business
- Responsible for defining and maintaining operating processes and standards for penetration testing and ethical hacking work stack
- May help from time-to-time with outreach activities at educational establishments
- I will reasonably travel to various sites to meet our customers' requirements
- Most often this will my home country, but sometimes it will be in other countries
- Responsible for building relationships with external customers within my region, and for working with sales professionals and customers to develop sales opportunities for offensive security
Senior Order Processing Specialist
Acronis Asia Pte Ltd
04.2015 - 04.2019
- Primarily tasked in daily Sales Order Process
- Secondary involvement in Cloud Processing such as sending Report to the Cloud Resellers/Service Providers, sending Invoices monthly & managing issues that customer faced
- Coordinating with internal and external customer from local and overseas company
- Managing Customer Details in Sales Force for both new and renewal account
- Handling Accounts Receivable such as Collection, Posting of Payment, With-holding Tax & managing Aging Report weekly
- Managing Contract & report when there are new Contracts being signed
- ESS System
- AX System
- Acumatica System
Order Processing Specialist
Acronis Asia Pte Ltd
05.2011 - 04.2015
- Primarily tasked in daily Sales Order Process
- Secondary involvement in Cloud Processing such as sending Report to the Cloud Resellers/Service Providers, sending Invoices monthly & managing issues that customer faced
- Coordinating with internal and external customer from local and overseas company
- Managing Customer Details in Sales Force for both new and renewal account
- Handling Accounts Receivable such as Collection, Posting of Payment, With-holding Tax & managing Aging Report weekly
- Managing Contract & report when there are new Contracts being signed
- ESS System
- AX System
- Acumatica System
Specialist Administrator
Tyco Fire, Security & Services
04.2008 - 11.2009
- Primarily tasked in daily Sale Order Process
- Secondary involvement in Pre-Sales Process
- Coordinating with internal and external customers from local and overseas company
- Involved in Logistic Processes
- L/C documentation
- Represented Fire Department on department meetings and presentations
- Reason for leaving: Studies Commitments
Administrator (Contract)
Singapore Power
10.2007 - 12.2007
- Data Entry and Order Processing
- Documentation and Filing
- Reason for leaving: End of Contract
Education
Diploma - Marketing Management
Asia Pacific Management Institute, Kaplan
09.2010
GCE 'O' Level -
Nan Chiau High School
01.2007
GCE 'N' Level -
Nan Chiau High School
01.2006
Skills
- Adaptable Learning Mindset
- Strong and good working knowledge of sales operation, supplier/vendor liaison, Pre-sales and After Sales Service
- Effective Relationship Management with internal & external customers
- Good work ethic with strong commitment to achieve organizational missions and vision
- Effective Team Collaboration
- Clear Verbal and Written Communication
- Customer relations
- Business operations
Personal Information
- Date of Birth: 10/11/1989
- Nationality: Singaporean
Character Referees
- Ms. Rane Soh, 9799 0859, Acronis Asia Pte Ltd, Renewal Sales - Asia
- Mr. Joseph Ho, 9648 4093, BT Singapore Pte Ltd, Offensive Security Manager - APAC
- Mr. Kelvin Lee, 9821 2612, NTT Singapore Pte Ltd, Solutions Architecture Director
Timeline
Senior Associate Specialist, Business Operations
NTT Singapore Pte. Ltd.
11.2023 - Current
Offensive Security Enablement Manager (APAC)
BT Singapore Pte Ltd
07.2019 - 05.2023
Senior Order Processing Specialist
Acronis Asia Pte Ltd
04.2015 - 04.2019
Order Processing Specialist
Acronis Asia Pte Ltd
05.2011 - 04.2015
Specialist Administrator
Tyco Fire, Security & Services
04.2008 - 11.2009
Administrator (Contract)
Singapore Power
10.2007 - 12.2007
GCE 'O' Level -
Nan Chiau High School
GCE 'N' Level -
Nan Chiau High School
Diploma - Marketing Management
Asia Pacific Management Institute, Kaplan
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