Yuanyuan Liao
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
02.2020 - 05.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Pet Groomer
04.2016 - 03.2018
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Enhanced pet appearance through skilled fur styling and expert scissor techniques.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
Education
SENCONDARY SCHOOL -
ZHI JIANG SECOND HIGHER SENCONDARY SCHOOL
CHINASkills
- Customer Engagement
- Staff Management
- Behavior Management Techniques
- Recruitment
- Schedule Coordination
- Group Leadership
- Housekeeping
- Dietary Requirements
Timeline
Restaurant Manager
02.2020 - 05.2022
Pet Groomer
04.2016 - 03.2018
SENCONDARY SCHOOL -
ZHI JIANG SECOND HIGHER SENCONDARY SCHOOL
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