Xu Zhenbang
Summary
Adaptable professional with background in fast-paced environment. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.
Overview
4
4
years of professional experience
Work History
Animal Shelter Volunteer
Animal Lovers' League
02.2023 - Current
- Provided companionship and comfort to animals in need of extra love and attention.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Trained new volunteers, sharing best practices and enhancing team efficiency.
- Fostered positive relationships with local veterinarians to improve animal care.
Community Service Volunteer
The New Charis Mission
09.2020 - Current
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Assisted seniors in their daily activities and provided companionship during regular visits to their estates.
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
- Completed regular check-ins and progress report for each client.
Assistant Badminton Coach
01.2023 - 04.2023
- Enhanced player performance by developing individualized training programs tailored to their specific needs and goals.
- Improving player match experience through regular sparring sessions.
- Provided mentorship to players by offering guidance on balancing academics, athletics, and personal commitments effectively.
- Improved player agility by incorporating dynamic warm-ups, plyometric exercises, and footwork drills into practice routines.
- Diversifying training sessions to aid players in an all-rounded improvement of skills and competencies.
- Established strong relationships with parents of athletes by maintaining open communication channels regarding player progress and expectations for participation in competitions or events.
- Scheduled facilities for practices.
Volunteer Leader at River Hongbao 2022
Heartware Network
10.2021 - 02.2022
- Involved in managing manpower and leading volunteers in managing the event
- Took part in the running of the event such as ushering and dispersal of crowds, and managing logistics.
- Recruited and trained new volunteers on goals and objectives of the event.
- Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the team.
Waiter
Mandarin Orchard Hotel
11.2020 - 01.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
General Certificate of Education (Advanced Level) -
River Valley High School
Singapore11-2022
Skills
- Customer service
- Service quality
- Guest engagement
- Active listening
- Effective leadership
- Teamwork
- Multitasking
- Excellent communication
- Critical thinking
- Certified in CPR/AED
Yoga
Yoga has become an essential part of my life because it offers a perfect blend of physical, mental, and spiritual well-being. I love how it challenges my body, increases my flexibility, and builds strength, all while calming my mind and reducing stress. Each session feels like a journey of self-discovery, where I can connect with my breath, find inner peace, and cultivate mindfulness. The sense of accomplishment after mastering a new pose and the tranquility I experience during meditation make yoga a truly transformative practice. The supportive community of fellow yogis inspires and motivates me to continue growing and evolving in my practice.
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Animal Shelter Volunteer
Animal Lovers' League
02.2023 - Current
Assistant Badminton Coach
01.2023 - 04.2023
Volunteer Leader at River Hongbao 2022
Heartware Network
10.2021 - 02.2022
Waiter
Mandarin Orchard Hotel
11.2020 - 01.2021
Community Service Volunteer
The New Charis Mission
09.2020 - Current
General Certificate of Education (Advanced Level) -
River Valley High School
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