XU HAO SOON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Crew Member
MacDonalds
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew
The Sushi Bar
02.2023 - 07.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
SUPERVISOR
NBCB
04.2022 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
SERVICE CREW
Buddy Hoagies
10.2020 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
HEALTH ATTENDANT
Tan Tock Seng
11.2021 - 12.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
REPRESENTATIVE
Cable Car
01.2020 - 03.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
SERVICE CREW
Pastamania
03.2015 - 03.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
WAITER
Lerk Thai
01.2013 - 01.2014
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
DIPLOMA IN ENGINEERING SYSTEMS AND MANAGEMENT -
Republic Polytechnic
HIGHER NITEC IN ENGINEERING WITH BUSINESS SKILLS -
ITE College Central
NITEC IN MECHANICAL TECHNOLOGY -
ITE College Central
N LEVELS -
Ping Yi Secondary School
PSLE -
Opera Estate Primary School
Skills
- Problem-Solving
- Time Management
- Team Player
- Maintenance and Repair
- Interpersonal Skills
- Excellent Communication
- Positive Attitude
Languages
ENGLISH
CHINESE (MANDARIN)
Extracurricular Activities
Frisbee, Lion Hearters, 03/2017
Timeline
Service Crew Member
MacDonalds
12.2023 - Current
Service Crew
The Sushi Bar
02.2023 - 07.2023
SUPERVISOR
NBCB
04.2022 - 08.2022
HEALTH ATTENDANT
Tan Tock Seng
11.2021 - 12.2021
SERVICE CREW
Buddy Hoagies
10.2020 - 03.2022
REPRESENTATIVE
Cable Car
01.2020 - 03.2020
SERVICE CREW
Pastamania
03.2015 - 03.2017
WAITER
Lerk Thai
01.2013 - 01.2014
DIPLOMA IN ENGINEERING SYSTEMS AND MANAGEMENT -
Republic Polytechnic
HIGHER NITEC IN ENGINEERING WITH BUSINESS SKILLS -
ITE College Central
NITEC IN MECHANICAL TECHNOLOGY -
ITE College Central
N LEVELS -
Ping Yi Secondary School
PSLE -
Opera Estate Primary School
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