Summary
Overview
Work History
Skills
Timeline
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XIUHAO LAI

Summary

Accomplished Director at Brilance Pte. Ltd., adept in strategic planning and people management, I've led teams to excellence by fostering professional growth and operational efficiency. Leveraging skills in project and operations management, I've significantly enhanced team productivity and customer satisfaction, embodying a commitment to achieving and surpassing business goals.

Overview

20
20
years of professional experience

Work History

Director

Brilance Pte.Ltd.
05.2024 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Investment Consultant

Shenzhen Xinfeng Investment Co., Ltd
04.2023 - 03.2024
  • Provided comprehensive market insights to clients, enabling them to make informed investment choices amid market fluctuations.
  • Demonstrated exceptional customer service skills by addressing client concerns promptly and effectively resolving issues that arose during the course of business dealings.
  • Participated in professional development programs to further enhance expertise in the field of finance and investments.
  • Leveraged advanced analytical tools to evaluate potential investments for suitability within client portfolios based on individual needs and objectives.

Deputy General Manager

Zhongtainuo Commercial Factoring Shenzhen Co., Ltd
02.2019 - 03.2023
  • Collaborated with department heads to establish goals and work plans.
  • Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
  • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
  • Managed multiple projects simultaneously while maintaining focus on meeting key milestones.

Asset Management

Shenzhen Hengxin Huafu Asset Management Co., Ltd.
01.2015 - 01.2019
  • Utilized digital asset management systems proficiently leading to an organized archive of video content for future use.
  • Optimized resource allocation by analyzing data collected from drones to inform critical decisions about personnel deployment or asset management tasks such as inventory control or facility inspections.
  • Assisted in the creation of policies and procedures related to asset management, ensuring alignment with industry best practices.
  • Improved overall operational efficiency with the development of standard operating procedures for asset management activities.

Lobby Manager

Shenzhen China Merchants Bank Zhongdian Branch
02.2006 - 01.2008
  • Managed a team of front desk agents, ensuring smooth operations and adherence to hotel standards.
  • Provided support to other departments as needed, fostering a collaborative work environment within the hotel.
  • Collaborated with marketing teams to develop promotional materials that showcased the hotel''s amenities and services.
  • Coordinated with housekeeping and maintenance teams to ensure timely completion of tasks related to guest comfort and satisfaction.

Administrative Assistant

Shenzhen Moyin Investment Co., Ltd.
01.2005 - 01.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Team Management

Timeline

Director

Brilance Pte.Ltd.
05.2024 - Current

Investment Consultant

Shenzhen Xinfeng Investment Co., Ltd
04.2023 - 03.2024

Deputy General Manager

Zhongtainuo Commercial Factoring Shenzhen Co., Ltd
02.2019 - 03.2023

Asset Management

Shenzhen Hengxin Huafu Asset Management Co., Ltd.
01.2015 - 01.2019

Lobby Manager

Shenzhen China Merchants Bank Zhongdian Branch
02.2006 - 01.2008

Administrative Assistant

Shenzhen Moyin Investment Co., Ltd.
01.2005 - 01.2006

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XIUHAO LAI