Xinyu Jia
Singapore
Summary
Passionate about driving organizational excellence, I bring a wealth of experience in business process optimization with a focus on leveraging robust data skills. Specializing in E-commerce, I have consistently implemented data-driven strategies to enhance operational efficiency. My unique strength lies in not only analyzing data but translating insights into actionable solutions. Additionally, I excel in driving stakeholder adoption through active listening and effective problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Regional Operations, User experience
Shopee
08.2023 - Current
- Designed the metrics and scoring logic and target setting SOP to grade customer service agent fairly and pushed adoption by all SEA regions with 90% frontline agents covered
- Developed dashboard to continue monitoring and improvement for agent performance
- Led the high-level framework to improve the customer service QA (quality assurance) process to drive CSAT (customer satisfaction) improvement
- Collaborated with cross-functional team including product, BI and local ops to develop digital initiatives and data-driven insights.
Regional Business Intelligence, Data governance
Shopee
01.2023 - 07.2023
- Led a team of 2 for the alignment of Credit Biz metrics for C-suite report, ensuring data consistency and implementing regular data governance practices
- Collaborated with various stakeholders to establish an effective collaboration model for data generation and control processes
- Justified the definition of credit key metrics and successfully drove the adoption of newly proposed logic.
Regional Strategic Planning & Analytics, Retail
Shopee
11.2019 - 12.2022
- Drove end to end solution for Shopee retailed business which covered replenishment and pricing strategy with 50% reduction in average inventory levels and 30% increment in profit
- Tailored rule-based and machine learning algorithms for replenishment and demand forecasting strategy according to the Shopee situation
- Collaborated with senior management and local retail manager to drive the fully adoption
- Collaborated closely with the product management team to design and implement tech features automating inventory procurement processes
- Guided junior members and interviewed full time-employees
- Shared the improvement in Shopee retail business in Shopee Q3 townhall.
Education
M.S. Quantitative Finance -
National University of Singapore
10.2019
B.S. Mathematics and Applied Mathematics -
Beijing Normal University
06.2017
Skills
- Statistic & Machine learning modelling
- Python
- Pyspark
- SQL
Certification
- Passed CFA level I & II
- FRM level I & II
Hobbies and Interests
Travel and Scuba diving
Timeline
Regional Operations, User experience
Shopee
08.2023 - Current
Regional Business Intelligence, Data governance
Shopee
01.2023 - 07.2023
Regional Strategic Planning & Analytics, Retail
Shopee
11.2019 - 12.2022
M.S. Quantitative Finance -
National University of Singapore
B.S. Mathematics and Applied Mathematics -
Beijing Normal University
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