XINYI ONG
Overview
3
3
years of professional experience
Work History
RETAIL
FILA KIDS
Singapore, Singapore
10.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
GAME MASTER
XCAPE SINGAPORE
SINGAPORE
03.2022 - 02.2023
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
FNB
The Regent Hotel
SINGAPORE
12.2021 - 12.2021
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
Warehouse Packer
NINJA/JNT
Singapore, Singapore
11.2021 - 11.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Skills
- Customer Service
- Customer Assistance
- Cash Handling
- Retail Sales
- Storytelling expertise
- Professional Attitude
- Order Taking
About
A passionate and goal-driven Nitec graduate in Electrical technology - lighting and sound Industry. A firm believer in lifelong learning. Possesses great strengths in leading the team, problem-solving, outgoing person, and giving ideas. To provide the best technical support achieving excellent client satisfaction. Trying different job industries from a young age, learning different skills from different industries to have more opportunities in the future when finding a job. Favourite skill will be customer service, been working in customer service for a year now, comfortable speaking to customers, and willing to try out new skills and handle different types of problems.
Honours and awards
CCA Colours Gold Award -Satisfy the criteria of excellence in Netball ( secondary)
Eagles Award MOE 2024 - Demonstrated leadership qualities, service to community and school, excellent in non-academic activities, and good conduct ( secondary)
Exemplary Character Award - ICARE(Courage,Accountability,Care) Character Award ( secondary )
ITE Community Scholarship - Top 10% of the GCE “N/GCE ‘O’ level
Languages
Chinese (Mandarin)
English
Malay
Timeline
RETAIL
FILA KIDS
10.2023 - Current
GAME MASTER
XCAPE SINGAPORE
03.2022 - 02.2023
FNB
The Regent Hotel
12.2021 - 12.2021
Warehouse Packer
NINJA/JNT
11.2021 - 11.2021