Xin Li Tan
Summary
Passionate Climbing Route Setter with 2 years of setting experience and a deep understanding of safety protocols, specialized climbing techniques, and the art of route design to produce safe, quality, and challenging climbing routes. Skilled in rope access and management, safety assessment, and equipment maintenance to ensure safety working from height. Dedicated customer relations manager on duty with more than 4.5 years of management experience provides a strong cornerstone to supervise a team, handle complex customer issues, and deliver quality customer service and safety during operations. Seeking an employment opportunity that allows for continuous growth, character development, and skills progression.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Route Setter
Climb Central Singapore Pte Ltd
09.2021 - Current
- Design and create safe, technical, and challenging climbing routes on indoor climbing walls ranging from high walls of up to 14 meters and boulder walls of up to 5 meters
- Utilizes rope access management and fall protection techniques to ensure the highest standards of safety when working in challenging elevated environments
- Conducts risk assessment and inspections of work sites and maintenance of rope access equipment prior to set
- Proficient in analytical thinking and problem-solving to design technical climbing routes that challenge climbers without compromising safety
- Adept at troubleshooting route-setting technical difficulties and adaptable to adjusting based on feedback
- Have established and set more than 250 variation routes to date, with grades ranging from 5c to 8b in accordance with the French climbing grading system
Manager on Duty
Climb Central Singapore Pte Ltd
04.2022 - Current
- Supervise, coordinate, and oversee daily operations to ensure compliance with companies' policies and procedures
- Implements and enforces safety and emergency protocols during unexpected situations such as climbing equipment malfunction and fall-from height-accidents
- Delegate and manage staff during operation to set forth expectations comprehensibly, maintain team efficiency, and organize workflows
- Mentored newly hired staff on risk and safety management, operating climbing equipment, and customer service
- Ensured financial accountability by keeping track of daily transactions and performed financial reconciliations for transaction discrepancies
- Responds to customer concerns by providing friendly assistance and knowledgeable support and maintain composure and professionalism when addressing unhappy or angry customers
Crew Team Member
Climb Central Singapore Pte Ltd
04.2019 - 04.2022
- Ensured climbing standards and safety protocols are adhered by performing safety briefings for customers, inspections of climbing equipment, and safety rounds at regular intervals during operations
- Provided excellent customer service by greeting customers, addressing concerns, and offering the best product customization to suit their needs
- Experienced in handling more than 20 customers in a safety briefing and collaborated with teammates to manage a crowd of more than 300 customers
- Proficient in operating cash registers and payment terminals to process cash and cashless payments over-the-counter
Education
Bachelor of Engineering With Honours (Distinction) - Biomedical Engineering
National University of Singapore
Singapore08.2022
GCE A Level - Science
Temasek Junior College
Singapore2017
GCE O LEVEL -
Damai Secondary School
Singapore2015
Skills
- Safety Regulation and Standards
- Risk Assessments
- Fall Protection Techniques
- Equipment Operation
- Rope Access Techniques & Climbing Skills
- Emergency Response Procedures
- Quality Control
- Problem Resolution
- Task Prioritization
- Time Management
- Customer Relation
- Teamwork
Certification
- Singapore National Climbing Standards (SNCS) Level 1, 2 & 3
- Professional Association of Diving Instructors (PADI) Advanced Open Waters & Open Waters Diver
- Kayak Proficiency Personal Skill STAR Award, 1-Star Award, Singapore Canoe Federation
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Japanese
Timeline
Manager on Duty
Climb Central Singapore Pte Ltd
04.2022 - Current
Route Setter
Climb Central Singapore Pte Ltd
09.2021 - Current
Crew Team Member
Climb Central Singapore Pte Ltd
04.2019 - 04.2022
Bachelor of Engineering With Honours (Distinction) - Biomedical Engineering
National University of Singapore
GCE A Level - Science
Temasek Junior College
GCE O LEVEL -
Damai Secondary School
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