Xing Ni Tan
Singapore
Summary
Innovative and strategic thinker with knack for driving organisational success and fostering strong team dynamics. Possesses solid understanding of business operations. Committed to delivering impactful results and enhancing company performance.
Overview
10
10
years of professional experience
Work History
Full time Senior Executive, Visitor Experience
Singapore Discovery Centre
10.2017 - Current
- Managed daily centre operations, including group bookings for tours and attractions.
- Planned and scheduled manpower deployment to ensure smooth operations.
- Coordinated and executed special projects to enhance service delivery.
- Developed and maintained monthly departmental work schedules.
- Oversaw the recruitment and hiring of part-time staff.
- Administered department overtime and benefits claims.
- Utilised ERP systems (Odoo and Globaltix) for operational efficiency.
- Handled guest communications, including email inquiries and service recovery.
- Oversee iWERKS(cinema) schedule
- Liasing with film distributor
- Accept paintball bookings
- Oversee retail operations such as ensuring stocks is sufficient, bring in new consignor, send monthly sales report
- In charge of department complimentary carpark coupons
Part Time Promoter
GEES MARKETING PTE LTD
07.2015 - 07.2017
- Promoter for ActiveSG, AVA and Health Promotion Board
Part time sales assistant
FOREVER21
12.2015 - 06.2017
- Assisted in daily operation
- Fitting rooms
- Keeping the floor clean
- Runner, bringing back all the clothes to their level
Part time packer
HOCKHUA TONIC
11.2014 - 03.2015
- Assisted in pasting label and barcode
Education
Diploma - Business Practice (Administration and Management)
Ngee Ann Polytechnic
03.2020
Higher Nitec - Accounting
ITE College Central
04.2017
GCE 'O' Level - undefined
Admiralty Secondary School
12.2014
GCE 'N' Level - undefined
Admiralty Secondary School
12.2013
Skills
- Fluent in written and spoken English and Mandarin Chinese
- Advanced in Excel and Powerpoint
- Fire & Safety certificate
Additional Information
Course Attended
- PCP for Digital Operations (JR Reskilling for Tourism Executives)
- Project Management(Human Resources)
- Organised Retail Theft Prevention
- Guest Complaints
- Functions of a Leader
- Cyber Security: Phishing Prevention
- Cyber Security Awareness
- Facing Confrontation in Customer Service
- Tourist Attractions: Overview
Timeline
Full time Senior Executive, Visitor Experience
Singapore Discovery Centre
10.2017 - Current
Part time sales assistant
FOREVER21
12.2015 - 06.2017
Part Time Promoter
GEES MARKETING PTE LTD
07.2015 - 07.2017
Part time packer
HOCKHUA TONIC
11.2014 - 03.2015
Higher Nitec - Accounting
ITE College Central
GCE 'O' Level - undefined
Admiralty Secondary School
GCE 'N' Level - undefined
Admiralty Secondary School
Diploma - Business Practice (Administration and Management)
Ngee Ann Polytechnic
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