Xing Ling Chua
Overview
6
6
years of professional experience
Work History
Senior Operations Executive
8VI Global Pte Ltd
03.2023 - 09.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Front C-level client engagements to gain profile of their business needs, completing with strong client follow-through, develop related data and analytical support required for client pitching, creating compelling presentations and proposals.
- Strategically planning and developing long-term initiatives designed to align with company’s overarching strategic goals.
- Demonstrating deep understanding of company’s core business, allowing me to effectively lead, manage, and coordinate all facets of organization’s operations.
- Led team of 10 professionals across Philippines, Malaysia, and Taiwan to spearhead development of innovative programs within Metaverse, web3.0, and AI domains, catering to diverse linguistic audiences.
- Community manager of company’s high net-worth community valued at USD$3M.
- Oversaw substantial cohort of 130 individuals from Asia Pacific region, managing travel logistics and ensuring participation at Berkshire Hathaway Annual General Meeting in 2023. This effort resulted in company realizing significant ROI of USD$1M.
Operations Executive
8VI Global Pte Ltd
07.2022 - 03.2023
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Responsible for strategic planning and successful execution of diverse programs and events.
- Created consistent Standard Operating Procedures to enhance operational efficiency of programs.
- Oversaw customer feedback and concerns, ensuring prompt and satisfactory resolution while adhering to company policies and procedures. Accomplished impressive Customer Satisfaction (CSAT) score exceeding 85%.
- Collaborated on operational support tasks to achieve common goal.
Repair Management Associate
Singapore Airlines Ltd
09.2019 - 07.2022
- Oversaw aircraft component repair services for a diverse fleet, including A330, A350, A380, B777 classics, B773ER, and B787, operating on a time and material (T&M) basis.
- Effectively collaborated with a global network of OEMs and MROs to negotiate competitive repair pricing and ensure timely and reliable repairs for T&M aircraft components.
- Monitored and evaluated freight performance for both inbound and outbound shipments, promptly identifying any lapses or deficiencies in performance of respective freight forwarders.
- Collaborated with various internal stakeholders, such as Maintenance Planning, Technical Services, Warranty and Insurance Team, Aircraft Sales, Finance, and Receipt Team, to facilitate seamless flow of material management and provide essential support to aircraft maintenance activities.
- Managed aircraft component exchanges and loans to guarantee operational requirements were met and to provide support during Aircraft on Ground (AOG) situations.
Supply Planning Executive
Singapore Aero Engine Services Pte Ltd
12.2018 - 09.2019
- Facilitated communications with vendors listed within approved vendor list, managed subcontracted external repairs and providing updates on job statuses.
- Managed end-to-end process for all parts requiring outsourcing, including creation of purchase orders for selected vendors.
- Monitored, evaluated, and improved vendor performance to uphold high standards of service.
- Coordinated and expedited repair process, maintaining open lines of communication with vendors to resolve shipment issues, discrepancies, and invoice inquiries promptly.
- Established and cultivated strategic partnerships with vendors, fostering collaborative and mutually beneficial relationships.
Intern
Star Array Pte Ltd
04.2017 - 09.2017
- Analysed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated closely with company's engineering team to contribute to development of physical prototype for Polymerase Chain Reaction genetic testing device.
- Assist in designing efficient optical system integral to functionality of PCR device.
Education
Diploma in Mechatronics
Temasek Polytechnic
05.2018
GCE 'O' Level
Chung Cheng High School (Main)
12.2014
Skills
- Project Management
- Strategic Planning
- Identifying Problems
- Operational Efficiency
- Operational Policies and Processes
- Performance Monitoring and Evaluation
- Supply Chain Operations
- Cost Analysis and Savings
- Operational Standards
- Technical Drawings
- CAD Drawings
Co-Curricular Activities
Engineering Studies Club
Quartermaster, 2017 - 2018
- Organized major events such as Temasek Polytechnic Open House, Freshmen Orientation, and other events for the student population.
- Community Service in collaboration with Hagar Singapore Logistics Coordinator 2017.
Mechatronics Diploma Club
President, 2017 - 2018
- Organized major events such as Mechatronics Freshmen Orientation, and Annual General Meeting.
Vice President, 2016 - 2017
- Organized subcommittee camp for the student population.
- Volunteered for Shell STEM Youth Innovation Final Challenge.
Software Skills
- SAP
- CREO
- AutoCAD
- SOLIDWORKS
- Salesforce
- Infusionsoft
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Malay
Beginner (A1)
Timeline
Senior Operations Executive
8VI Global Pte Ltd
03.2023 - 09.2023
Operations Executive
8VI Global Pte Ltd
07.2022 - 03.2023
Repair Management Associate
Singapore Airlines Ltd
09.2019 - 07.2022
Supply Planning Executive
Singapore Aero Engine Services Pte Ltd
12.2018 - 09.2019
Intern
Star Array Pte Ltd
04.2017 - 09.2017
Diploma in Mechatronics
Temasek Polytechnic
GCE 'O' Level
Chung Cheng High School (Main)
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