Xin Xiong
Summary
Results-driven Business Development professional with 3 years of experience in the freight forwarding and logistics industry. Proven ability to manage key accounts, negotiate competitive contracts, and develop new business through strategic prospecting and relationship building. Adept at preparing quotations, coordinating international shipments, and collaborating with cross-functional teams to ensure operational excellence. Strong focus on customer satisfaction, cost optimization, and continuous improvement in all aspects of business development.
Overview
5
5
years of professional experience
Work History
Inside Sales
Global Airfreight International Pte Ltd
07.2022 - Current
- Managed and grew existing client accounts by understanding business needs and delivering tailored freight solutions, contributing to customer retention and revenue growth.
- Prepared accurate and competitive quotations in coordination with overseas agents and internal teams (DG, fuel support, etc.).
- Negotiated service rates and terms with clients, securing profitable deals while ensuring service quality.
- Acted as a key liaison between clients, agents, and operations, resolving issues and ensuring smooth logistics execution.
- Provided clients with timely updates on shipment status, proactively managing expectations and minimizing escalations.
- Supported cost-reduction initiatives by identifying process inefficiencies and negotiating with vendors and carriers.
Administrative Assistant
UNIEAST
08.2020 - 07.2022
- Provided sales and administrative support to senior managers, including coordinating meetings with clients and business partners.
- Managed inbound sales inquiries from prospective and existing clients, providing accurate information and timely follow-up to support sales conversion and relationship building.
- Assisted in new customer setup, prepared accurate quotations, processed POs, and monitored invoice settlements.
- Responded to and resolved customer complaints and service issues, ensuring a high level of satisfaction.
- Handled preparation and submission of executive expense claims, maintaining organized financial records to support internal budgeting and compliance processes.
Education
Diploma - Accounting And Business
ACCA
04.2021
Advance diploma - Accounting And Business
ACCA
10.2022
Bachelor of Science - Business Management
Royal Holloway, University of London
04.2023
Skills
- MS Office (Excel, Word, Outlook, PowerPoint)
- Freight Management Systems (eg, CargoWise)
- Skilled in digital communication tools
- B2B Sales & Account Management
LANGUAGES
Chinese
English
Hobbies and Interests
Reading, Yoga
Training
- 2021: Beginners guide to cyber security 2022, Udemy
- Jun 2020: Microsoft office training course, ASTA School Of Business & Technology
Timeline
Inside Sales
Global Airfreight International Pte Ltd
07.2022 - Current
Administrative Assistant
UNIEAST
08.2020 - 07.2022
Diploma - Accounting And Business
ACCA
Advance diploma - Accounting And Business
ACCA
Bachelor of Science - Business Management
Royal Holloway, University of London
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