XIN LI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Zhongguo Remittance
03.2016 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
Chef
Dessert Street
02.2015 - 10.2015
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
Skills
- Account Management
- Inbound Call Management
- Issue Research
- Account Investigation
- Call Documentation
- Service Recommendations
Timeline
Customer Service Officer
Zhongguo Remittance
03.2016 - 06.2023
Chef
Dessert Street
02.2015 - 10.2015
Similar Profiles
LEIZEL BESALEIZEL BESA
Assistant Manager at PALAWAN PAWNSHOP AND MONEY REMITTANCE CENTERAssistant Manager at PALAWAN PAWNSHOP AND MONEY REMITTANCE CENTER
Muhdhar Anwar TwahirMuhdhar Anwar Twahir
Branch Manager at Junction Forex and Money RemittanceBranch Manager at Junction Forex and Money Remittance
Benardi Kusman Hadi MaduwuBenardi Kusman Hadi Maduwu
Customer Service and Marketing at E9Pay RemittanceCustomer Service and Marketing at E9Pay Remittance