Summary
Overview
Work History
Education
Skills
Websites
Certification
Rugby
Languages
Timeline
Generic
XIE YU HAN, JENNIE

XIE YU HAN, JENNIE

Summary

Higher-Nitec Visual Merchandising Student with experience in corporate communications & Customer Service. Strong exposure to implementing overall communications and marketing plans in support of corporate objectives. Excellent writing, editing, and proofreading skills. Employs good judgment and manages projects from beginning to end. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Outgoing worker with experience overseeing multiple tasks successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fast Food Crew Member

Wingstop
03.2024 - Current
  • Worked the front counter, back kitchen, and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper cash and credit card payment handling.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment.

Digital Marketing Intern

96 Designers Group
01.2024 - Current
  • Occasionally helping out my father with his company.
  • Launched a website for the company. (www.96designers.com)
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Increased brand awareness by creating engaging and shareable content for social media platforms.
  • Assisted in managing corporate social media channels.
  • Improved overall content quality through diligent proofreading and editing tasks before publication.
  • Managed company blog by scheduling posts, updating content, and responding to comments, fostering community engagement.
  • Boosted website traffic by optimizing blog posts with relevant keywords and SEO strategies.

Banquet Server (Part-Timer)

E-jobs
01.2022 - 06.2022
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.

Administrative Intern

96 Designers Group
11.2021 - 12.2021
  • Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
  • Created and updated records and files to maintain document compliance.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.

Safe Entry Staff

RecruitFirst
10.2021 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Strengthened my Soft Skills.

Education

High School Diploma -

INSITITUTE OF TECHNICAL EDUCATION
2 Ang Mo Kio Dr, Singapore 567720
04.2025

Skills

  • Reliability and punctuality
  • Strong Communication Skills
  • Food Preparation
  • Cash Register Operation
  • Efficient multitasking
  • Customer Service
  • Conversant in English & Chinese
  • Critical Thinking
  • Adaptability and Flexibility
  • Attention to Detail

Certification

  • Level 1 Food Hygiene Training - June 2024

Rugby

Rugby is such an important sport to me. By participating in rugby, it has provided me with numerous benefits and values that are highly transferable to the workplace. Through the sport, I have developed exceptional physical fitness, mental resilience, and strategic thinking abilities. Rugby has taught me the importance of teamwork, communication, and leadership, as well as instilled in me values such as respect, integrity, and discipline. The intense, fast-paced nature of the game has honed my focus, concentration, and decision-making skills. Additionally, my involvement in rugby has allowed me to build strong interpersonal relationships and engage in community activities, fostering a sense of camaraderie and cultural exchange. These experiences have equipped me with the skills and character to excel in a professional environment.

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Fast Food Crew Member

Wingstop
03.2024 - Current

Digital Marketing Intern

96 Designers Group
01.2024 - Current

Banquet Server (Part-Timer)

E-jobs
01.2022 - 06.2022

Administrative Intern

96 Designers Group
11.2021 - 12.2021

Safe Entry Staff

RecruitFirst
10.2021 - 11.2021

High School Diploma -

INSITITUTE OF TECHNICAL EDUCATION
XIE YU HAN, JENNIE