Ma Xiaosi
Summary
Experienced administrative professional with a strong background in organization and communication. Proven ability to effectively manage schedules, coordinate events, and handle confidential information. Highly regarded for effective team collaboration, reliability, and adaptability in dynamic environments. Proficient in utilizing the Microsoft Office Suite, project management, and problem-solving to drive successful outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admin Executive
Starich Education Pte Ltd
11.2021 - Current
- Company Overview: Post-study aboard service/ Academy / International Student Tuition/ Visa& Application service
- To perform the full spectrum of coordination between teachers, parents, students and other departments in the company & administrative duties, including invoicing, data entry, documents filling, overseeing of goods flows
- Handles registrations, payments, make-up classes and other queries from parents and teachers
- Efficient document management such as printing and filling the documents, sourcing the teaching materials and collecting student information
- Assist with day to day operation of the office such as receiving the incoming and outgoing calls, mails, application updates, class arrangement and office supply
- Plan teaching calendar, zoom account class and collection of lesson plans and worksheet to teachers before and after class
- Manages student database to track payment status, attendance, homework submission and updating the personal information
- Collect all necessary documents from parents for school application, admission, student pass application, visa application and all other services related
- Structure and plan the student personal presentation kits for government and international school application
- Alliance with parents and students for ongoing service to remain a good relationship
- Post-study aboard service/ Academy / International Student Tuition/ Visa& Application service
Senior Sales Consultant (Holding Spass)
Christian Dior Couture Singapore Pte Ltd
04.2015 - Current
- Company Overview: Luxury Fashion Retail / Haute Couture / Watch and Jewellery
- Achieved and exceed individual and boutique sales goals and key performance indicators
- Strong drive for business results with a passion for creativity, fashion and the brand
- Develop local and international client book with the ability to recruit and develop top client
- Ability to develop strong and lasting relationships with people through strong communication, organisation and follow-through skills
- Ability to provide outstanding customer service including in person, over the phone and through electronic communication
- Demonstrate strong product expertise, engage clients through the details and stories of our products
- Problem solve in partnership with leadership team to ensure each client issue is properly resolved to the benefit of the business
- Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
- Ability to keep strong relationship with the client and develop new client by any possibility
- An independent sales oriented person as well as a good team player
- Luxury Fashion Retail / Haute Couture / Watch and Jewellery
- Top sales reward in Christian Dior Singapore for 3 years
- Long service reward in Year 2017
Product Consultant (Holding S Pass)
Da Vinci (Home) Singapore Pte Ltd
06.2012 - 03.2015
- Company Overview: Luxury Branded Retail / Sales/ Customer Service
- Ability to identify customer trends and buying patterns through varieties of method
- Ability to source up information to customise the proposal based on the understanding of customer's requirement
- Excellent customer services and able to provide suggestion and recommendation to solve customer's requirement
- Ability to build strong relationship with customers for the highest possibility that they will be a loyalty customer for the company
- A positive attitude to achieve highest quality for customer's satisfaction
- Keep in touch with existing customers for chances of return sales as to increase company's revenue
- Experience analysing data, identifying trends and sales report
- Ability to handle numerous projects simultaneously as well as work with confidential information
- A proven track record of sales success and ability to exceed all sales goals
- Luxury Branded Retail / Sales/ Customer Service
- Top 2 sales revenue contributed to Year 2013
- 4 times of the monthly top sales in the company
- Top 3 monthly in the year 2013
Sales & Marketing Executive
Far East Organisation
06.2011 - 04.2012
- Company Overview: Property Sales/ Marketing Analysis Support
- Selling all kinds of residential properties in all districts, especially for those Luxury High End properties
- Ability to study and analysis the new property market trends for collecting the necessary information to increase the possibility of selling properties
- Ability to collect the informations about the market research to study the market trend and inflation
- Ability to liaise and establish strong network with agents to expand the customer database
- Convincing prospective clients to believe the company is the right one to handle their sales and agree the terms
- Arranging advertising, road shows and corporate events to promote the company property and sourcing up potential customers
- With excellent customer service to build the strong connection with customers
- Increasing the chances of selling the property to customers through the presentation, site viewing and other methods
- Ability to work under high pressure environment with very aggressive attitude
- Strong understanding of the importance of work effectiveness in a fast-paced environment
- Ability of working independent as well as a team player
- Property Sales/ Marketing Analysis Support
- Commitment of 1.2 Million sales revenue with every 13 weeks
- With 3 Million sales in the new Launch Project
Education
Bachelor Art - Hospitality and Tourism Management
Queens Margaret University Asia Campus
05.2010
Advance Diploma - Hospitality and Tourism Management
EAST Asia Institute of Management
04.2009
Diploma - Hospitality and Tourism Management
EAST Asia Institute of Management
04.2008
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Google workplace
- Zoom
- Strong communication skills
- Client relationship building
- Customer service
- Administrative improvement
- Senior staff support
- Public speaking skills
- Calendar Management
Selfdescription
I am highly dynamic, self-motivated, result-oriented person in performing tasks, which are assigned to me. Willing to learn and willing to spend all my passion into what I am doing.
Personal Information
- Age: 37
- Ethnicity: Chinese
- Date of Birth: 05/19/87
- Gender: Female
- Nationality: China
- Marital Status: Married (one kid)
Certification
Certificate for Teach of Chinese to Speakers of other Languages .
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Admin Executive
Starich Education Pte Ltd
11.2021 - Current
Senior Sales Consultant (Holding Spass)
Christian Dior Couture Singapore Pte Ltd
04.2015 - Current
Product Consultant (Holding S Pass)
Da Vinci (Home) Singapore Pte Ltd
06.2012 - 03.2015
Sales & Marketing Executive
Far East Organisation
06.2011 - 04.2012
Advance Diploma - Hospitality and Tourism Management
EAST Asia Institute of Management
Diploma - Hospitality and Tourism Management
EAST Asia Institute of Management
Certificate for Teach of Chinese to Speakers of other Languages .
Bachelor Art - Hospitality and Tourism Management
Queens Margaret University Asia Campus
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