Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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XIAOQI YUAN

XIAOQI YUAN

Summary

Dynamic Chinese Interpreter Manager with a proven track record at Kelly International, enhancing cross-cultural communication and client confidentiality. Spearheaded the development of innovative tuition materials, significantly improving team performance. Expert in Chinese writing, oral and comprehension teaching and fostering engaging learning environments, consistently delivering high-quality customer service and educational outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chinese Interpreter Manager

Kelly International
05.2024 - Current
  • Improved understanding between educators and parents and effective parent-teacher conference
  • Assisted in the development of Chinese tuition materials for improving overall team performance.
  • Contributes to a positive customer experience by assisting bilingual customers (elementary through secondary school students) to communicate in their native language.
  • Responsible for teaching Chinese from P1 S4 MOE school students.
  • Help educational institutions develop more customers

Chinese Teacher

HCL EDUCATION GROUP
06.2020 - 05.2024
  • Utilized effective teaching techniques and materials to implement established curriculum goals and objectives.
  • Followed best practices of second language acquisition to design and implement sustainable Chinese program.
  • Observed and evaluated student academic and social progress by submitting grades and report cards according to established school procedures.
  • Motivated students to develop competency in speaking, reading and writing Chinese by hosting cultural activities.

CHINESE TUITION MANAGER

Jiang Education Centre
12.2016 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Delivered Chinese language instruction for MOE students across grades P1 through S4.

Education

MBA - Commercial And Advertising Art

GLYNDWR UNIVERSITY
UK
01-2021

Bachelor of Arts - TEACHING CHINESE AS A FOREIGN LANGUAGE

WUZHOU UNIVERSITY
CHINA
06-2016

Skills

  • Written translation
  • Memory retention
  • Client confidentiality
  • Cross-cultural communication

Accomplishments

    When I worked as a Chinese teacher in my last company, the first company of my career, my teaching and working abilities were widely recognized by parents, students and leaders. So after working for eight months, I was promoted to the position of BUKIT TIMAH branch manager. During the more than two years of managing the branch, I was responsible for enrollment, classes, and marketing. The number of students in the branch has always been maintained at more than 300.

    Later, I accepted the offer from HCL EDUCATION CENTRE and moved to a company with a larger scale and stronger comprehensive strength (now the company acquired MINDSPARK ACADEMY, the head office where I worked was renamed HCL EDUCATION GROUP, and I am affiliated to one of its branches, MINDSPARK ACADEMY ) has been working as a middle school teacher until now. During these three years, I mainly tutored secondary 3 and secondary 4 students. In the last three years, I have tutored the largest number of students in our work group. The students I tutored all achieved excellent results in taking the Cambridge O level exams. Every year, the ratio of students I tutor to get A's has always been the highest among the teachers in the company. Take the previous year as an example (2022): The national Cambridge O-level candidates I teach are divided into S4CL, S3HCL and S4HCL. Among them, 11 of the S4CL students I teach got A, the percentage is 48%, which is much higher than the company average Value 23%. Among the S3HCL students I taught, 9 got A's, a percentage of 100%, which is much higher than the company average of 72%. Among the S4HCL students I taught, 11 got A's, which is slightly higher than the company's average of 32%. Last year (2023), the candidates I guided to take the national Cambridge O level exams achieved even better results. Among all the students I taught, a total of 38 candidates obtained A grades in the Chinese O level. In terms of number and proportion, I taught The number of students who get excellent exams is the best in the company. At the same time, the students who did not get an A in their O-level scores were much better than their scores in school the previous year, which makes me very proud of my students! This year, I took the initiative to apply to teach secondary 1 and secondary 2 students, hoping to help them start from the basics. The number of students I currently mentor exceeds 120, and the number of students I mentor is the largest among all teachers in the company (more than 90 teachers).

    Now, I become a dynamic Chinese Interpretation Manager with a proven track record at Kelly International, enhancing cross-cultural communication and client confidentiality. Spearheaded the development of innovative teaching materials that significantly improved team performance. The company's customers have doubled

Certification

Teacher qualification certificate

Business Secretary Certificate

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
English
Upper intermediate (B2)
Japanese
Beginner (A1)

Timeline

Chinese Interpreter Manager

Kelly International
05.2024 - Current

Chinese Teacher

HCL EDUCATION GROUP
06.2020 - 05.2024

CHINESE TUITION MANAGER

Jiang Education Centre
12.2016 - 06.2020

MBA - Commercial And Advertising Art

GLYNDWR UNIVERSITY

Bachelor of Arts - TEACHING CHINESE AS A FOREIGN LANGUAGE

WUZHOU UNIVERSITY
XIAOQI YUAN